Senior Customer Success Manager UAE

Our Mission
One Human One Doctor .
We enable our customers to staff 30% of their workforce with AI by creating a shared agent architecture for scale and efficiency. All powered by our own patented world-class models and deployed in real-world care.

What Youll Do

• Own the client relationship : build deep partnerships with C-suite VPs directors and clinical leaders; run all client meetings check-ins and QBRs.

• Lead outcomes : define success metrics build adoption plans and ensure our clients win

• Drive expansion : identify opportunities ensure pilots are successful demonstrate measurable ROI on the metrics our clients care about (e.g. hours saved increased revenue staff satisfaction).

• Playbook building: Build the playbook for how we consult and support our highest value accounts

• Be the voice of the client internally : translate real-world pain into roadmap priorities and ensure Sully ships what moves the needle for our clients

What You Must Bring

• 6 years in client-facing roles serving C-suite / VPs / Directors running high-stakes meetings and influencing outcomes.

• Evidence you can create trust fast deliver results and keep executive stakeholders aligned.

• Preferred backgrounds: high-growth B2B startup experience ex-founders management consultants and client-facing finance roles

• You operate like an owner and take extreme accountability.

• Youre metrics-driven prioritize relentlessly and own results end-to-end.

• Willingness to travel up to 20% for in-person client meetings and industry conferences

First-Month Focus

• Master Sullys product understand our clients clinical workflows and build a point of view on what winning looks like for each strategic account.

• Establish executive cadence: stakeholder map success metrics meeting rhythm and a success plan for each of your accounts

• Deliver at least one visible client win (adoption lift workflow unlock expansion path)

is an equal opportunity addition to EEO being the law it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability or other protected status such as race religion color national origin sex sexual orientation gender identity genetic information pregnancy or age. prohibits any form of workplace harassment.

Required Experience:

Manager