At WHOOP, we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies, behaviors, and daily lives.
WHOOP is hiring a Senior Design Researcher at WHOOP Labs Doha to conduct research that supports WHOOP's product innovation efforts. The Doha lab will partner with the WHOOP Labs Boston team to conduct mixed methods research to support user experience, industrial design, and consumer research studies. To serve the company's diverse testing and validation needs, WHOOP Labs completes tens of thousands of data collections a year and creates best in class experience for our participants. WHOOP Labs Doha will set the bar for product innovation research in the GCC, providing a best in class participant experience and contributing to advancing WHOOP technology.
We're looking for a collaborative Senior Design Researcher with experience working across teams and geographies to deliver thoughtful, high quality research insights. You're excited to engage directly with our members, work independently, and are comfortable advocating for design research best practices. This position is in person in Doha, Qatar with potential travel to Boston, MA 1 2 times per year.
This role is based in the Doha, Qatar. We will only consider candidates who currently live in Doha, Qatar.
Responsibilities
- Localize and execute complex research initiatives as part of multi site data collection efforts to gather global design and product feedback.
- Collaborate closely with the WHOOP Labs Boston team to plan, execute, and analyze global design studies.
- Support localization of protocols for execution in Doha including any required changes to activities, session structure, or sample in collaboration with cross site partners.
- Own research initiatives to support region specific questions and remote global studies as a design research expert.
- Develop and maintain clear research plans, workflows, and deliverables, adapting to evolving priorities and constraints.
- Coordinate and own research timelines and dependencies using project management tools to ensure visibility and on time delivery.
- Collaborate closely with other members of the WHOOP Labs Doha team such as Recruitment, Lab Management, and other Researchers to ensure successful end to end study delivery.
- Deliver best in class customer service to WHOOP Labs Doha visitors.
- Communicate research updates and findings clearly, translating complex insights into recommendations that inform decision making.
- Support quantitative research requests from adjacent stakeholders that focus on understanding user behavior at scale, as needed.
Qualifications
- Bachelor's degree or professional experience in a relevant field such as user experience research, human factors, psychology, or a related discipline.
- 3-5 years of experience conducting research in product, design, marketing, or similar environments.
- Experience applying mixed methods research relevant to software product development and data collections related to hardware.
- Strong project and program management skills, with comfort using tools such as Jira or similar planning frameworks.
- Ability to manage multiple research initiatives at a time and operate effectively in ambiguous, fast paced environments.
- Excitement to work in a high energy, fast paced startup environment.
- Open to working a flexible schedule, including evenings at least 2 days per week.
- Fluency in verbal and written English, WHOOP's working language.
- Comfort communicating with Doha locals in English and Arabic.
WHOOP is an Equal Opportunity Employer and participates in E verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.