About Sutherland:
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Location: Hyderabad / Chennai
Associate Vice President (AVP) of Service Delivery & Account Management in Healthcare Payer BPO acts as the bridge between executive client leadership and large-scale operational teams. This role drives end-to-end service delivery across core Payer domains including :
Claims Adjudication
Member/Provider Services
Enrollment & Billing
Utilization Management, and Provider Data Management while maintaining P&L ownership and expanding enterprise client relationships.
Core Responsibilities:
Domain Expertise
In-depth knowledge of Claims Adjudication, Claims Encounters, Prior Authorization, Member Engagement, Utilization management, and Provider Data Management.
Experience:
20+ years in BPO/ITES with at least 12+ years in Healthcare Payer operations.
Qualification: Graduate, MBA preferred
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