Teamware Solutions Inc. in Dubai seeks an experienced head of IT operations to own incident, problem, change and service request processes, ensuring SLAs and user satisfaction.
You will manage Microsoft Dynamics 365 ERP and related retail applications, oversee POS, inventory, and store systems, coordinating with vendors for L3 support, upgrades and enhancements. Lead the EMEA/MENA multi-site support team, drive governance, monitor KPIs, and report to the Head of IT infrastructure and IT services
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