Senior Engineer, Digital Service Support (Field)

Job description

• 5–8 years of experience in field support, preferably in multi-site retail environments.
• Bachelor’s degree in IT, Electronics, Engineering, or an equivalent field.
• Experience handling advanced on-site escalations, high-impact outages, complex rollouts, system cutovers, and root-cause analysis.
• Ability to develop field support procedures and troubleshooting playbooks.

Skills

• ITIL and CompTIA A+ or Network+ certifications are preferred; OEM or hardware certifications are an advantage.
• Valid driving license and willingness to travel as required.

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