Senior ERP Specialist

Senior ERP Specialist – Epicor & Technical Support

Dubai

Responsibility

Epicor ERP

• Manage and support the Epicor ERP system, including configuration, workflows, modules, and user access.
• Provide day to day technical and functional support to ERP users.
• Troubleshoot and resolve Epicor application, transaction, and integration issues.
• Support modules such as Sales, Purchasing, Inventory, Warehouse, Finance and other Departments if applicable.
• Configure screens, dashboards, reports, workflows, and business processes.
• Manage Epicor upgrades, patches, testing, and system enhancements.
• Coordinate with Epicor consultants/vendors.

Technical Support

• Provide technical support for desktops, applications, network connectivity, printers, and other IT systems when required.
• Diagnose hardware, software, database, and application-related issues.
• Monitor system performance and ensure business-critical applications remain operational.
• Manage user accounts, permissions, access controls, and application security.
• Maintain IT/ERP documentation, SOPs, and technical support records.

Database, Reporting & Integration

• Develop and maintain queries, reports, dashboards, and data extracts.
• Support integrations between Epicor and other business applications.
• Investigate data inconsistencies and ensure ERP data integrity.
• Assist in automation and process improvement initiatives.

User & Business Support

• Understand business requirements and translate them into ERP solutions.
• Conduct ERP training and provide user guidance.
• Identify process gaps and recommend system improvements.
• Lead or participate in ERP implementation and improvement projects.
• Maintain documentation and training materials.

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
• 5–8 years of experience in ERP administration, ERP Implementation, Technical/ functional Support.
• Strong hands-on experience with Epicor ERP is mandatory.
• Strong knowledge of SQL Server, SQL queries, reporting, and databases.
• Experience with ERP integrations, APIs, and third-party applications is preferred.
• Good understanding of Sales, Purchase, Inventory, Warehouse, Finance, and operational business processes.
• Experience in troubleshooting ERP application and technical issues.
• Experience coordinating with ERP vendors and external IT service providers.

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