Description
Job Role: Senior Fraud Analyst - Triage
Location: Abu Dhabi
Role Purpose:
- This is a fraud risk prevention role directly responsible for developing a center of excellence for Fraud Risk Prevention (FRP) by fostering the culture of FRP across ADIB Group.
- To detect control and minimize fraud incidents and fraud risks.
- To perform efficient fraud risk control job tasks and ensure adherence to approved policies and procedure.
- Review the suspicious cases referred to FRP.
- To provide prompt efficient and accurate guide/support to business units in relation to cases referred to FRP while maintaining an agreed service level agreement.
- To efficiently control fraud risks pertaining to the acquisition of all products and customers.
- To have strong problem solving analytical (including qualitative analysis) research and quantitative skills.
- Set up a Case Management framework and procedure to manage cases reviewed and assessed.
Key Accountabilities of the role:
Responsibilities:
- Handle the day-to-day cases of the Department to ensure cases referred are reviewed analyzed and clear responses given to Business units.
- Achieve agreed performance standards & escalate fraud risks as required by the Department Head.
- Detect application fraud by conducting application sampling on new acquisitions of all products.
- Conduct Fraud verifications & preliminary Investigations of incidents as per approved processes to ensure timely detection and recovery of fraud incidents and losses.
- Strengthen fraud risk controls of the 1st and 2nd line of defense by way of highlighting findings based on the reviews & preliminary investigations post sampling.
- Conduct sample checking and monitoring of contact point verification process conducted by internal staff & external vendors/agencies.
- Preparation and analysis of Fraud Risk Prevention MIS for timely identification and corrective action on areas of risk as evident from periodic MIS.
- Improved service delivery and satisfaction of customers and business partners by adherence to turnaround times on processes fraud control and other activities without compromising on risk.
- Exercise Due diligence while handling transactions/ queries / customer applications and instructions. Proactively identifying risk / fraudulent transactions and escalating the same as appropriate.
- Work closely with the UAE fraud forum to understand the pulse of the market from a risk perspective and the emerging fraud risks.
Risk and Control Governance:
- Consolidate reporting to all stakeholders.
- Conduct mystery shopping and seeding activities to detect fraud incidences and identify weak processes & vendors.
- Detect fraud incidents assess control standards by conducting sampling of records of various processes across functions sourcing channels and products.
- Maintain comprehensive MIS for the cases reviewed and actioned.
Operational & Fraud Risk Prevention Center of Expertise:
- Provide guidance and support to ORM stakeholders with respect to fraud risk prevention programs and assessments carried out.
- Acts as a Center of Excellence for education and advocacy of information on ADIB Groups Fraud risk prevention practices and programs to foster sound FRP in ADIB Group leading to embedding a fraud risk mind-set in the business.
- Provide an expert recommendation on cases actioned for any improvements required.
Other Tasks:
- Carry out other tasks as and when required in consultation with the Group Head of Fraud Risk Prevention.
Specialist skills / technical knowledge required for this role:
- Excellent knowledge of bank products and the risks associated.
- Good knowledge of retail and corporate banking products.
- Expertise and knowledge on market fraud trends
- Experience in verification risk control or risk prevention function.
- Working knowledge of leading operational risk practice and regulatory requirements.
- Demonstrated ability to collaborate with Senior Management-Level professionals.
- Strong problem solving analytical (including qualitative analysis) research and quantitative skills
- Computer skills (e.g. Microsoft Office Suite)
Previous experience required (if any):
- 3-5 years Experience in Fraud Management
Required Experience:
Senior IC
Key Skills Microsoft Office,Risk Management,Financial Services,Customer Service,Fraud,Root cause Analysis,Law Enforcement,Banking,Analysis Skills,Authentication,Qualitative Research Interviewing,ACH
Employment Type : Full Time
Experience: years
Vacancy: 1