Entrepreneurship Acceleration: Customer Success and Account management
About Bizom
Bizom is the retail intelligence platform of choice for more than 750+ global brands helping them improve their channel, manpower and process efficiency.
Every day, our systems run the heartbeat of modern distribution, including salesforce automation, distributor management, retail execution, trade marketing, and AI-driven insights, reaching millions of retail outlets and field users across emerging markets.
Excited to know more about us? Learn more about Bizom here and discover what makes our culture truly people-first: Algorithmic Jugaad.
The Role
Ever watched "the sharks of the world" and felt that entrepreneurial itch? Well, that alone won't make you an entrepreneur! You absolutely need to learn the art of being creative, innovative, strategic, in addition to having a leadership mindset. So, here is a risk free way to play your hand
and make BIZOM your playground! If you're driven by the curiosity about how businesses tick and have the smarts to visualize success, then you're in the right place! Keep reading ahead.
We're looking for people who are obsessed about consumer brands, can solve problems like a pro, love driving sales, and live for making a difference! If that's you, congratulations, you are our Superhero! We're the cape that will guide you through the magic of building relationships, the impact of the data-driven world, and the difference you can make to an organization!
We can make you a kickass customer success and account management executive if you have a genuine passion for sales, a hustling attitude, and can help us scale the revolution we have begun in Saa S Mobility with Bizom - a leading retail intelligence platform with over 500 leading CPG brands as our customers.
You will work with the Regional Sales Head and collaborate with the multiple teams to lead the impact of Bizom in the CPG industry.
The Responsibilities Behind the Cape:
● Own and manage relationships with CPG customers as the primary point of contact, ensuring smooth coordination between internal teams and customer stakeholders.
● Build strong relationships with business and functional stakeholders through regular weekly, monthly, and quarterly reviews and discussions.
● Understand customer challenges and business goals, and use insights to recommend effective route-to-market strategies that drive business outcomes.
● Identify opportunities for upselling and cross-selling by aligning Bizom’s solutions with customer needs and objectives.
● Gather and analyze customer requirements in detail and create clear and structured BRDs.
● Collaborate closely with internal teams to ensure faster go-lives, smooth execution, and successful implementation of new initiatives for customers.
The Superpowers That Make You Stand Out:
● Passionate about taking ownership, solving customer problems, and working towards business and revenue goals with a strong target-oriented mindset.
● Strong understanding of numbers, business metrics, and customer growth drivers.
● Data-driven mindset with the ability to analyze trends, derive insights, and recommend actionable solutions for customers.
● Excellent communication, presentation, and stakeholder management skills with clarity of thought and articulation.
● Ability to build strong relationships and earn trust with both business and functional stakeholders.
● Strong problem-solving and consultative thinking skills with a customer-first approach.
● Experience in managing enterprise customers and handling cross-functional coordination across teams.
● Ability to understand customer business challenges and align solutions to business outcomes.
● Strong curiosity and interest in technology, AI, and evolving trends in the CPG/FMCG industry, with a mindset to drive innovation and create impact in the space.
● Ability to work in a fast-paced startup environment with high ownership and adaptability.
● Strong follow-through and execution skills with attention to detail.
● Open to candidates from diverse educational backgrounds; however, a BTech or MBA background would be preferred.
● Prior experience working in consulting, Saa S, retail, FMCG, or distribution-focused businesses in emerging markets would be an added advantage.
The League You will Grow With:
● Get the opportunity to work with highly ambitious, sharp, and result-oriented people from across the globe.
● Bring your FMCG/CPG industry knowledge into the world of technology, AI, and Saa S, while solving large-scale business problems for leading brands.
● Work closely with some of the biggest CPG brands and understand how technology is transforming route-to-market operations.
● Own your ideas, strategies, and execution and see your impact directly on customer growth and business outcomes.
● Gain hands-on exposure to technology, AI-driven solutions, data-led decision making, and modern Saa S business models.
● Work on real business challenges that directly influence sales execution, distribution, retail visibility, and market growth for customers.
● Accelerate your learning curve and career growth by working at the intersection of business and technology.
● Be part of a culture where leaders are built from within through ownership, hustle, and consistent impact - not just hierarchy or tenure.
● Drive meaningful business outcomes by helping customers adopt mobile-first and AI-led technologies that impact millions of retailers and users on the ground.
Why Bizom?
● We are happy Souls, working together and having each other’s back! People, Product and Profit is our motto.
● Fly beyond your imagination as we believe in giving wings to your passion.
● No Kinder-garden, We fall, We learn and we stick together like a chewing-gum.
● We trust in our association and allow free rein to our employees. To act and explore themselves while delivering the best and sustainable results.
● We celebrate success hard and failures harder, It's always a collective success or collective failure. We enjoy our learnings more with a sip of our poison;)
● Have Buddies, Mentors But be your own boss. It goes hand in hand.
● Know your people, Talk, Chat, learn and Share - have access anytime to reach anyone in the family.
● Stay Quiet - Stay Foolish. We are courageous people who speak and do right things keeping in heart to serve best to our clients and our company.
● We believe in rolling our sleeves up, getting our hands dirty, dreaming and achieving together.
What Will you get while working with Bizom?
● Work is Fun - We believe work is fun-and we go the extra mile to make sure you enjoy what you do every single day.
● Design Your Own Role - You don’t just fit into a job-we let you shape it. Take up what excites you, and we’ll back you with trust and responsibility.
● Freedom to Own Your Work - Less rules, more trust. You get the freedom to figure things out your way-with the right support when needed.
● Take Full Ownership - It’s your ship. You steer it. You own it. You make things happen.
● Grow into a Leader - This isn’t just a job-it’s your launchpad to becoming a strong, independent leader.
● People Come First - Always. We back our people through thick and thin. That’s our culture.
● Stay Fit & Feel Good - We care about your health-with fitness activities, sports, and regular wellness sessions to keep you balanced.
● Happy Tummy, Happy You - Enjoy fresh, tasty meals every day at our very own in- house cafeteria. We take food seriously!
What will you not get?
● Punch In, Punch Out Culture - We hate login-logout rules. Du-uh, we’re not in school! We care about outcomes, not clock-watching.
● Spoon-Feeding - No hand-holding here. You’ll get all the support you need-but you’re expected to take charge and carve your own path.
Mobisy Technologies is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.