Senior HR Operations Officer

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The Senior HR Operations Officer is to lead and oversee the operational aspects of the human resources function within an organization. This includes managing employee lifecycle processes such as recruitment, onboarding, payroll, benefits administration, and offboarding. The Senior HR Operations Officer ensures the smooth execution of HR processes and policies, while also identifying areas for improvement and implementing efficiency-enhancing initiatives. Additionally, they may be responsible for overseeing the maintenance and optimization of HRIS (Human Resources Information Systems) and other HR technologies.

Job Responsibilities 1

Strengthen and continuously improve the impact of Human Resources team through process simplification, enhancements in technology, and further linking with other HR processes and talent initiatives

Consult with employers to identify employment needs

Provide a broad range of consultative services to all levels of employees regarding policies and procedures

Assist in developing short and long-range staffing plans to meet forecasted mission requirements, human capital losses and changes in critical competencies

Gather data and statistical reports as well as assisting with composing correspondence and memoranda, repots and documents

Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms

Confer with management to develop or implement personnel policies or procedures

Develop and implementpolicies in line with business need, legislation or industry requirement

Provide daily HR support and advice to all centers ensuring the implementation of the policies, systems and procedures, including continuous improvement in compliance with local and international rules and regulations

Job Responsibilities 2

Provide expertise in strategy development and execution, planning and facilitation of employee relations efforts

Provide HR support to the business, including documentation and approval process you will assist with the development of accurate job descriptions and implement policies such as performance management, disciplinary and absence management

Research, monitor, and enforce policies to ensure compliance with applicable internal policies/procedures and legal requirements

Facilitate communication among employees and management. May guide managers and employees on problem solving, dispute resolution, regulatory compliance and litigation avoidance

Assist with planning, implementation of labor relations, employee relations, equal employment opportunity, and diversity and compensation programs

Provide incident/case management on employee grievances and disciplinary actions. Provide data supporting administration of incident/case management

Assist management with training and development programs. Ensure appropriate HR related compliance training is delivered and completed by all employees

Collaborate with leaders to ensure development plans are in place, tracked and challenge leaders to set a high performance bar

Additional Responsibilities 3 Job Knowledge & Skills

Possess comprehensive knowledge of HR operations, including employee lifecycle management, payroll administration, benefits administration, and HRIS management.

Strong analytical skills are essential for evaluating HR data, identifying trends, and making data-driven recommendations to improve HR processes and practices.

Proficiency in HRIS (Human Resources Information Systems) and payroll software enables efficient management of employee data, payroll processing, and reporting.

Experience in project management and change management methodologies enhances the ability to plan and implement HR operations initiatives effectively.

Excellent communication and interpersonal skills are vital for collaborating with stakeholders, resolving HR issues, and fostering a positive and productive work environment.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Leadership

Resilience

Quality

Agility

Employee Relations L2

SAP ERP Human Resources L2

Employee Records Maintenance L2

Grievance Procedures L2

Human Resources Policies and Procedures L2

AI Fluency

Education

Bachelor's Degree in Human Resource or any Related Technical Certificates