Senior IT Support Professional
Position Overview
We are seeking a hands-on Senior IT Support professional to serve as a Tier II/III escalation point for the internal support team. This role combines advanced desktop support, endpoint management, and light systems administration in a fully onsite environment.
Key Responsibilities
- Serve as the escalation point for Tier II/III technical issues.
- Troubleshoot Windows, Microsoft 365, Entra ID, endpoint, application, hardware, and connectivity issues.
- Administer Microsoft Intune, Autopilot, Entra ID, and Microsoft 365 .
- Package, test, deploy, and maintain applications and managed devices.
- Use PowerShell for automation and endpoint management.
- Configure, image, deploy, and support Windows 10/11 devices.
- Support user accounts, permissions, mobile devices, onboarding/offboarding, VPN, wireless, and basic networking.
- Provide technical support to employees and executive users.
- Manage escalated issues through resolution while maintaining accurate documentation.
- Mentor support team members and recommend process and technology improvements.
Required Qualifications
- 5+ years of progressive IT support, desktop support, or endpoint management experience.
- Strong hands-on experience with Microsoft Intune .
- Experience with Microsoft 365, Entra ID/Azure AD, Windows 10/11, and Autopilot .
- Experience with application packaging and software deployment.
- Working knowledge of PowerShell scripting and automation.
- Strong Tier II/III troubleshooting skills.
- Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and wireless.
- Strong communication, documentation, and customer-service skills.
- Ability to work independently and take ownership of technical issues.
- Ability to work fully onsite in Palm Beach Gardens, FL .
Preferred
- Executive or high-priority user support experience.
- Experience serving as a technical escalation point.
- Exposure to systems administration or infrastructure support.
- Experience improving IT support processes, documentation, or automation.
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