Senior Infrastructure Engineer

Responsibilities

• Conduct health and availability management of all systems/components.
• Troubleshoot any issues with existing servers, applications in Linux and Microsoft environment.
• Cycle patching and urgent/critical patch deployment across all systems/components.
• Regularly update the system with security patches and submit a monthly report.
• Provide support for the MSS IT infrastructure.
• Perform policy/configuration management and optimization of all systems/components.
• Manage the development and documentation of internal IT infrastructure.
• Perform weekly/monthly/quarterly tasks and reporting.
• Manage Virtualization environment & backup solutions.
• Build & manage infrastructure in public cloud – Azure & OCI.
• Automate different operational tasks for the upkeep of the platform.
• Automate provisioning of new customers and services across cloud and on-prem environments.
• Provide expertise in integrating and administering Linux and Windows Platform.
• Provide expertise in integrating different cybersecurity technologies in an agile environment.
• Provide expertise in the continuous testing, integration, and deployment of platforms.
• Assist onboarding with installation, configuration, troubleshooting and remediation.
• Build new cybersecurity services platform to support services.

Qualifications & Skills

• Bachelor's degree in information security or IT-related matter or equivalent experience.
• 10+ years of experience in working with IT infrastructure and servers.
• Relevant certification and other infrastructure technologies certifications.
• Understanding of Microsoft domain and active directory.
• Strong Linux administration experience.
• Experience in manage network security technologies like firewall, WAF.
• Experience on managing virtualization environment like VMWare.
• Proper and structured documentation and diagramming.
• Excellent and accent-free communication skills in English (Arabic is an advantage).

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us

Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.

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