Employment is seeking an experienced IT Service Desk professional to be the first point of contact for end-users, handling requests via phone, email, live chat, and chatbot. You will log, prioritize, and track incidents in the ITSM system and provide remote diagnostics to resolve issues.
The role requires a Bachelor's degree in IT and at least 5 years of relevant experience, with ITIL certification preferred and a comfort with rotating shifts, nights, weekends, and holidays.
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Tech Junction Ltd
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Tech Junction Ltd