Senior IT Operations Specialist

Job Summary

We are looking for a Senior IT Operations Specialist to manage and support IT infrastructure, systems, cybersecurity, and day-to-day technology operations across the organization.

Key Responsibilities

• Manage and support IT infrastructure, networks, servers, endpoints, and related systems.


• Administer Microsoft 365, Microsoft Intune, Azure, and Active Directory environments.


• Manage endpoint devices, user accounts, access, and IT assets.


• Support backup, recovery, data protection, and business continuity processes.


• Monitor system performance, availability, security, and overall infrastructure health.


• Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues.


• Support cybersecurity, vulnerability management, access controls, and information security practices.


• Manage employee IT onboarding and offboarding, including user accounts, devices, and access.


• Maintain accurate technical documentation, procedures, asset records, and IT knowledge resources.


• Manage and coordinate with IT vendors, software providers, hardware suppliers, and service providers.


• Review software licenses, IT services, and infrastructure requirements to identify opportunities for cost optimization.


• Support the evaluation and implementation of new IT tools, systems, and technology solutions.


• Assist with internal IT projects, system upgrades, digital workplace solutions, and technology improvements.


• Prioritize technical incidents and infrastructure requirements according to business needs.


• Provide occasional after-hours or weekend support when required for critical incidents or planned technology activities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field.


• 7–10 years of relevant experience in IT infrastructure, systems administration, and technical support.


• Minimum 3-5 years of experience in a senior, supervisory, technical lead, or similar capacity.


• Strong hands‑on experience with Microsoft 365, Microsoft Intune, Azure, and Endpoint Management.


• Good knowledge of Active Directory and Hybrid Active Directory environments.


• Experience with backup and recovery solutions such as Veeam.


• Practical experience with network infrastructure, firewalls, and network security.


• Experience in information security, cybersecurity controls, compliance, vulnerability management, and audit readiness.


• Experience with IT vendors, software licensing, and technology cost optimization.


• Strong troubleshooting and problem‑solving abilities.


• Good technical documentation and stakeholder communication skills.


• Ability to work independently, manage priorities, and support multiple business requirements.


• Willingness to provide occasional after-hours or weekend support when required.

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