- Provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve complex desktop and application problems.
- Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices.
- Support Windows/macOS, Outlook/O365, Intune/ ABM,JAMF, Next Think and common enterprise applications / basic understanding of security software and Active Directory.
- Support meeting room devices and coordinate with vendors/internal teams as needed.
- Mentor junior IT staff and provide technical guidance.
Job Description
- Provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve complex desktop and application problems.
- Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices.
- Support Windows/macOS, Outlook/O365, Intune/ ABM,JAMF, Next Think and common enterprise applications / basic understanding of security software and Active Directory.
- Support meeting room devices and coordinate with vendors/internal teams as needed.
- Mentor junior IT staff and provide technical guidance.
Qualification
Bachelor’s Degree in Information Technology, Computer Science, or a related field.
Experience
- 4–7 years of hands-on experience in IT Support / Desktop Support / End User Computing or similar role.
- Manage and maintain end-user devices, including laptops, desktops, printers, and iOS devices.
- Support Windows/macOS, Outlook/O365, Intune/ ABM, and common enterprise applications / basic understanding of security software and Active Directory.
Other Requirement
(eg:- UAE Driving License)
MAC / IOS exp. mandatory,
We are looking for a senior IT support Candidate with a valid driving license preferred because site visits and event support may be required.
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