Tabby is seeking an LLM Agent who handles most transactional contacts. The role focuses on judgment, research, empathy, and delivering resolutions customers accept as fair.
You will define what a good customer conversation looks like and build the capability across our managers to deliver it consistently. You’ll lead with the question: did we exhaust the opportunity to serve this customer, and you’ll ensure leaders see missed opportunities in their teams’ conversations and act on them.
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