Job Title - Senior Manager - HR Ops
About the Role
We are seeking a seasoned and strategic HR Operations leader to manage and scale the HR operational delivery arm of a staffing & HR outsourcing organisation. The successful candidate will oversee end-to-end HR operations including workforce onboarding & offboarding payroll visa/immigration service vendor management HRIS compliance and client-service integration. You will ensure service excellence process efficiency regulatory compliance and contribute to the business growth through operational optimisation.
Key Responsibilities
Develop and implement the HR operations strategy in line with the organisations service-offering and growth targets (contract staffing PEO/EOR payroll outsourcing employer-of-record).
Oversee day-to-day HR operational delivery: onboarding payroll processing benefits administration visa/immigration employee lifecycle management and data integrity.
Lead and continuously improve HR processes workflows and system automation (HRIS ticketing systems self-service portals) to drive efficiency and scalability.
Manage a multi-national multi-entity workforce and ensure alignment of HR service levels across geographies and client segments.
Ensure full compliance with UAE labour law immigration regulations visa services data privacy and audit requirements; manage vendor contracts service-levels (SLAs) and quality assurance.
Provide leadership mentoring and performance management for HR operations teams (PAYROLL HRIS visa/immigration vendor coordination).
Serve as key stakeholder-partner: liaise with clients internal teams (sales finance legal operations) and vendors to ensure seamless service delivery issue escalation and client satisfaction.
Monitor report and analyse key operational metrics (time-to-onboard payroll accuracy visa renewal cycle client satisfaction cost per hire) identify trends and implement corrective action.
Prepare operational budgets manage cost efficiencies and support commercial growth of the HR outsourcing business.
Drive continuous improvement and change management initiatives: digital transformation of HR operations vendor consolidation process standardisation and risk mitigation.
Support business development via operational readiness for new contracts integration of client HR operations and transition of workforce services.
Qualifications & Experience
Bachelors degree in Human Resources Business Administration or related field. Masters or relevant HR/Business certification preferred.
Minimum 8-12 years experience in HR operations or HR services delivery with at least 3-5 years in a senior leadership role within staffing workforce solutions HR outsourcing or professional services in the UAE/GCC region.
Deep knowledge of UAE labour law immigration/visa processes payroll and HR compliance in a staffing/outsourcing context.
Demonstrated experience managing HR service delivery outsourcing vendors multi-country operations and high-volume workforce.
Strong commercial acumen: ability to manage budgets optimise costs drive service-metrics and link operations to business growth.
Excellent leadership stakeholder management and communication skills; able to influence C-Suite clients and manage internal teams.
Comfortable working with HRIS systems data-analytics dashboarding and process automation tools.
Fluency in English required; Arabic proficiency is an advantage.
Key Competencies & Behaviours
Strategic thinker: able to design and drive HR operations aligned with business objectives.
Results-oriented and process-driven: focused on service excellence operational metrics and continuous improvement.
Customer-centric: strong service mindset towards internal and external clients.
Collaborative and influencing: works effectively across functions leads change and manages vendor/client partnerships.
Adaptable and resilient: able to thrive in a fast-paced outsourcing environment with evolving priorities.
Integrity and compliance-focused: maintains high standards of confidentiality accuracy and regulatory adherence.
What We Offer
Competitive salary and performance-based incentives aligned with operational and business outcomes.
Opportunity to lead HR operations for a major staffing & HR outsourcing service in the region with exposure to large-scale contracts and multi-country workforce.
A role with significant influence over process design digital transformation service excellence and business growth.
Career growth prospects in an organisation growing regionally and offering diverse HR service lines.
Apply now!
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