The Senior Manager IT NOC is responsible for leading and governing 24/7 Network Operations Center functions to ensure high availability stability and performance of enterprise IT infrastructure and services. This role provides strategic direction operational oversight and senior stakeholder engagement ensuring NOC operations are aligned with business objectives service commitments and long-term IT strategy.
Provide strategic oversight of 24/7 monitoring and support for networks systems servers and applications.
Lead incident escalation and problem management to ensure rapid resolution and SLA compliance.
Manage and develop NOC teams driving performance capability building and operational excellence.
Act as the senior interface with internal IT teams leadership vendors and third-party providers.
Drive continuous improvement through process optimization automation and tooling enhancements.
Oversee performance reporting risk identification and service optimization initiatives.
Ensure operational readiness for disaster recovery and business continuity events.
Maintain governance compliance documentation and alignment with ITIL and best practices.
Bachelors degree in IT Computer Science or a related field (or equivalent experience).
10 years of experience in IT Operations / NOC environments with proven senior leadership exposure.
Strong expertise in enterprise networks IT infrastructure and service operations.
Hands-on experience with monitoring and observability tools (e.g. SolarWinds Nagios Zabbix or similar).
Proven capability in incident management root cause analysis and executive reporting.
Excellent leadership communication and stakeholder management skills.
Experience with cloud virtualization and DR/BC environments is an advantage.
ITIL Cisco CompTIA or similar certifications preferred.
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