Madre Integrated Engineering | Full time
Provide advanced diagnostics at system,application and infrastructure level for the system. Carry out root-cause analysis for major andrecurring incidents and own the permanent fix. Open and manage OEM back-to-back support casesunder the same ticket and SLA clock. Own configuration, firmware and softwaremaintenance and coordinate manufacturer releases and upgrades. Own the preventive-maintenance procedures andpredictive monitoring for the system. Maintain the design documents, SOPs andknowledge base; mentor and sign off Level-2 competence. Provide technical assessment to the Change Advisory Board for changes to the system. Own network design-level troubleshooting,firmware strategy, capacity and major change; lead Aruba/HPE back-to-back. Requirements Qualifications &certifications Aruba (ACMP/ACEP) and/or Cisco (CCNP)certification; senior network engineering.Experience. 7or more years hands-on with the specific system in a comparable environment. Diagnostic and root-cause skill. Documentation and mentoring. Advanced-incident resolution within SLA. #J-18808-Ljbffr
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