Own the end-to-end invoicing cycle: tracking invoices, tracking collections, chasing overdue payments and keeping ageing under control, ensuring vendors are paid on time.
Run monthly reconciliations across CRM and accounting records and investigate any variances.
Process agent and partner commissions accurately and on schedule, including verification against signed agreements.
Manage supplier and vendor payments - validating documentation, tracking approvals and maintaining a clean payables position.

Own a defined set of operational processes end to end, including the documentation, the SLAs and the handoffs between teams.
Coordinate with external parties - government departments, PRO service providers, banks, developers and vendors - to move cases forward.
Maintain data quality in the CRM and operational trackers so reporting can actually be trusted.
Handle escalated client issues that front-line teams cannot resolve and see them through to a closed outcome.
Track complaint themes and turnaround times and use them to push for the underlying fix rather than repeat firefighting.

6+ years in operations, finance operations or a blended ops role, ideally in real estate, proptech, fintech or professional services.
Practical financial operations experience - invoicing, reconciliations, collections or commissions. You should be comfortable being asked why a number doesn't tie out.
Advanced Excel or Google Sheets: pivot tables, lookups, conditional logic and building a working model without help.
Hands-on CRM experience (Salesforce preferred)
A track of improving a process with numbers attached: time saved - ... etc

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Senior Operations Executive (Services)

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