Senior product manager (hospitality)

Cvent is a leading meetings, events, and hospitality technology provider with more than 5,000+ employees and 24,000+ customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection.

Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we're committed to continuous learning and adaptation—AI isn't just a tool for us, it's part of our DNA. We're looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you'll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you'll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you're excited to be part of a team that's leading the way in AI-powered collaboration, we'd love to meet you.

Discla imer: Beware of Recruitment Scams – Legitimate Cvent recruiting communications will always come from an offici al 'n com' em a il. We never request any payments or ask for sensitive personal or financial information via chat or social media platforms. For more information, please vis it: raud

In this Role, you will:
Strategic Product Leadership
Own your domain roadmap tied to measurable OKRs—define strategy, drive outcomes, and hold the line on scope discipline.
Run structured Problem & Solution Discovery before committing to build; validate with leadership, customers, and cross-functional partners.
Drive Go-To-Market readiness end-to-end: from inception through launch, adoption, and post-release success measurement.

AI-First Product Thinking
Embed AI as a default lens across every phase of product management—champion AI-native processes within your team.
Own end-to-end development of AI-powered features, including evals and measurable outcome tracking.
Leverage AI tooling to improve your PM workflow; model and share productivity gains with the broader team.
Participate in AI forums; work toward defining team-level AI processes and contributing sessions or case studies.
Ensure all AI features meet Cvent's responsible AI standards.

Execution Excellence & Platform
Health Drive delivery accountability: sprint hygiene, backlog depth health, SLI/SLO monitoring, and prod bug leakage.
Define strategy to reach OKRs, NPS, and key product metrics; socialize alignment to business goals with leadership.
Make data-driven prioritization decisions using Mixpanel, Product Board, Sigma, and similar platforms.
Write crisp, unambiguous product specs and user stories with full acceptance criteria before sprint start.

Stakeholder Influence & Cross-Functional Leadership
Act as the single point of accountability for product decisions in your domain; own escalation paths and surface deviations proactively.
Lead multi-stakeholder alignment across Sales, CS, Engineering, UX, and Leadership—with 360° feedback collected mid-year and annually.
Present roadmap progress and risks clearly to leadership; no stakeholder should be chasing you for an update.
Influence without authority—build alignment at all levels of the organization through trust, clarity, and data.

People Development & Team Capability
Mentor junior PMs through structured 1:1s, skill development plans, and goal alignment—hold the bar on accountability.
Build AI competency within your squad: assess baseline, design a learning path, and track adoption.
Identify and create stretch opportunities for high performers; drive adoption of Cvent processes and tools.
Contribute to improvements and a culture of continuous learning within the PM org.

Here's what you need:
12–15 years of experience with 7+ years in product management for technology products.
Demonstrated experience building or shipping AI-powered products; hands-on proficiency with AI tools is required.
Proficiency with analytics platforms (Mixpanel, Gainsight PX, Pendo, or similar) to measure and drive adoption.
Strong product sense: can define strategy, articulate the "why," and translate ambiguity into clear roadmaps.
Solid grasp of software development, integrations, and system design—able to earn deep technical credibility.
Track record of mentoring PMs and elevating team capability, not just individual execution.
Exceptional communicator and influencer—comfortable driving alignment across C-suite, engineering, and customers.
Analytical, data-driven, and energized by complexity in a fast-paced Saa S environment.