Lucidya is an AI‑native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.
Most organizations today are overwhelmed with customer data. Conversations happen across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn’t collecting the data anymore; it’s knowing what matters and what to do next.
The Monitoring & Research domain sits at the center of that challenge. This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions.
As senior product manager you will shape how thousands of users discover, trust, and act on insights generated from millions of customer conversations.
You'll define the vision, strategy, and roadmap across three key product areas:
Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.
You'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.
You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.
You'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.
You’ll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.
As AI becomes increasingly central to our platform, you'll help define what "trustworthy AI" means in practice.
You'll work closely with AI, Data, Design, and Engineering teams to improve:
Not every good idea belongs on the roadmap. You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.
You'll make trade‑offs transparently and help the organization understand why certain bets are worth making while others are not.
You'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.
Using those insights you'll continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.
You'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams to create alignment, provide clarity during ambiguity, and help build a culture where teams are empowered to solve problems rather than simply execute requirements.
Within your first 12 months:
Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.
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