Senior project manager – professional services

Location: Bangalore, India

Work Mode: Remote

Function: Professional Services / Project & Program Management

Level: Senior Manager / Senior Project Manager

About the Organization

Our client is a global enterprise Saa S organization focused on B2 B integration, supply chain orchestration and enterprise connectivity. Its platform enables organizations to connect trading partners, customers and business applications through EDI, APIs, application integration, managed file transfer and workflow orchestration.

The Professional Services organization delivers complex enterprise integration and transformation programs for global customers across supply chain, logistics, manufacturing, retail and distribution.

The Opportunity

We are looking for a Senior Project Manager to lead a team of Project Managers and oversee the successful delivery of multiple complex enterprise programs.

This is a people leadership and delivery governance role, responsible for building a strong project management organization, establishing delivery discipline, managing portfolio-level risks and ensuring projects are delivered on time, within scope and budget, while maintaining strong customer relationships.

The role requires an experienced project/program management leader who can manage multiple concurrent enterprise implementations, coach Project Managers, engage with senior customer stakeholders and work closely with Solution Architecture, Engineering, Product, Sales and Professional Services leadership.

Key Responsibilities

Project & Portfolio Leadership

Lead and manage a team of Project Managers responsible for multiple customer implementations. Oversee a portfolio of complex enterprise technology and integration projects. Ensure projects are delivered against agreed scope, timelines, budget, quality and customer commitments. Establish portfolio-level visibility across project health, milestones, dependencies, risks, issues and resource requirements. Drive consistent project management methodologies, processes and governance across the team. Review project plans, delivery milestones, resource allocation and financial performance. Identify portfolio-level risks and dependencies and drive timely mitigation.

People Leadership

Manage, mentor and develop a team of Project Managers. Establish clear performance expectations, KPIs and development plans for Project Managers. Conduct regular project and performance reviews. Coach Project Managers on stakeholder management, planning, risk management, escalation and customer communication. Build a culture of accountability, ownership and predictable delivery. Identify high-potential talent and develop the next generation of project management leaders. Support hiring and capacity planning for the Project Management organization.

Delivery Governance

Establish and maintain strong project governance, PMO processes and delivery standards. Implement standardized project planning, reporting, risk management and escalation frameworks. Review project health and intervene proactively on projects showing delivery, financial or customer risks. Drive governance around scope changes, change requests, dependencies and delivery commitments. Ensure effective project documentation, status reporting and executive communication. Establish portfolio dashboards and metrics for leadership visibility.

Customer & Executive Engagement

Act as a senior escalation point for strategic customers and complex delivery situations. Engage with customer leadership and senior stakeholders to review project progress, risks, dependencies and outcomes. Lead executive-level project reviews and steering committee meetings. Build strong relationships with customers and ensure transparency throughout the delivery lifecycle. Manage difficult conversations around scope, timelines, risks, dependencies and change requests. Ensure customer expectations are aligned with delivery realities.

Cross-Functional Leadership

Work closely with Solution Architects, Technical Leads, Engineering, Product, Customer Success, Sales and Professional Services leadership. Ensure project teams are aligned on technical scope, architecture, milestones and dependencies. Coordinate cross-functional resources across multiple projects. Drive resolution of technical, operational and resource-related blockers. Support Sales and Pre-Sales teams with project planning, estimates, delivery assumptions and implementation approaches.

Risk, Financial & Resource Management

Monitor project budgets, margins, utilization and resource requirements. Partner with Professional Services leadership on capacity planning and resource allocation. Identify delivery risks early and establish mitigation and contingency plans. Manage project dependencies across customers, internal teams and third-party stakeholders. Ensure effective resource utilization across the PM organization. Track project financials and support forecasting and revenue recognition processes where applicable.

Preferred Experience

12–18+ years of experience in Project Management, Program Management, Professional Services or Enterprise Technology Delivery. Proven experience managing a team of Project Managers. Strong experience managing multiple concurrent enterprise projects/programs. Experience in Saa S, enterprise software, systems integration, IT consulting or technology services. Experience managing complex customer-facing implementations involving multiple technology and business stakeholders. Strong understanding of project management methodologies, governance and PMO practices. Experience managing project budgets, resource planning, risks, dependencies and delivery metrics. Proven experience working with senior customer stakeholders and executive leadership. Strong experience in escalation management and executive communication. Experience with Agile, Waterfall and/or hybrid delivery methodologies.

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