Senior Public Safety Solutions Consultant

Employment Type

Full-time

North America - Remote

Employee may reside in the USA or Canada

Company Description: We are a public safety software company based in Montreal, Canada, with a particular focus on Computer Aided Dispatch and 911 technology. Our close knit and highly experience team has decades of experience working together designing, building, and supporting technology solutions for emergency communication centers and first responders. Today we work with customers in the USA, Canada, South America, and around the globe, with deployments that range in size from four position dispatch centers to country-wide implementations with hundreds of dispatch positions.

Role Summary: EMERES is seeking an experienced public safety technology professional to serve as a Senior Public Safety Solutions Consultant focused on pre-sales demonstrations, customer engagement, and solution positioning. This role is designed for experienced professionals from the public safety software industry, particularly individuals with hands-on experience supporting Computer-Aided Dispatch (CAD), Mobile CAD, RMS, NG911, emergency communications, or other mission-critical public safety technologies. The successful candidate will be responsible for leading product demonstrations ranging from executive overviews to multi-day scripted evaluations supporting formal procurement processes.

Key Responsibilities:

• Lead customer-facing demonstrations.
• Conduct short-form and multi-day scripted evaluations.
• Partner with sales, product, and operations team members throughout the sales cycle.
• Support discovery workshops, procurement demonstrations, conferences, and customer meetings.
• Configure and maintain demonstration environments and provide market feedback.
• Travel to industry events and customer sites (up to 50% travel).

Required Experience:

• 5+ years of experience in public safety technology, CAD, RMS, NG911, emergency communications, or related mission-critical software environments, with demonstrated expertise in customer-facing technology demonstrations and solution consulting.
• Demonstrated customer-facing demonstration experience.
• Experience supporting formal procurement evaluations.
• Deep understanding of PSAP operations, CAD workflows, reporting, mobile workflows, administration, and public safety operations.
• Exceptional presentation and public speaking skills.

Preferred Qualifications:

• Experience working for a public safety software vendor.
• Enterprise software sales support experience.
• B2B software sales, solutions consulting, sales engineering, or presales experience
• Experience supporting RFP demonstrations and SaaS-based public safety solutions.

Benefits and Perks:

• Competitive Base Salary.
• Performance-Based Bonus Opportunities.
• Medical, Dental & Vision Insurance.
• Short- & Long-Term Disability Insurance.
• Generous Paid Time Off (PTO).
• Remote-First Work Environment.
• Home Office Setup Stipend.
• 401(k) Retirement Plan with Company Match.
• Professional Growth & Development Opportunities.
• Mission-Driven Work Supporting Public Safety Agencies.

Additional Information

Background Screening & Security Requirements

Due to the nature of our work supporting public safety and government agencies, employment is contingent upon successfully completing all required pre-employment screening processes. These may include employment verification, education verification, criminal history checks, and other legally permissible background investigations.

In addition, employees may be required to obtain and maintain eligibility to access customer systems, facilities, and information. This may include fingerprint-based background checks, compliance with Criminal Justice Information Services (CJIS) Security Policy requirements, and additional customer-specific screening, credentialing, security clearance, or drug-testing requirements. The ability to successfully satisfy and maintain these requirements is a condition of employment with EMERES.

Equal Opportunity Employer

EMERES is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. We make employment decisions based on qualifications, merit, business needs, and individual performance. EMERES does not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, military status, marital status, citizenship status, or any other characteristic protected by applicable law.

Accommodation Request

EMERES is committed to providing reasonable accommodations to qualified applicants and employees. Individuals requiring accommodation during the application or interview process are encouraged to notify us.