Senior Relationship Manager - Corporate Banking Job Description JOB PURPOSE
The role consists in acquiring, managing and developing commercial relationships with Corporates as well as Government and Semi-Government entities for both assets and liabilities. The role should focus on increasing profitability and improving credit overall quality. Ensure all regulatory and internal policy requirement are complied.
KEY ACCOUNTABILITIES
- Endeavor to increase new relationship with high standard of customer service and delivery.
- Achieve assigned annual target for both assets and liabilities, including new relationship.
- Ensure accurate analysis of customer request and prepare of credit proposals.
- Prepare an annual target list in consultation with the HOD
- Maintain High standards of ethics and integrity in dealing with customers and colleagues.
- Ensure effective follow-up and monitoring of account to avoid downgrading and delinquency.
- Achieve assigned portfolio profitability through increasing limit utilization, fees & commission and ancillary
- business.
- Ensure a well-diversified portfolio and avoid concentration
- Ensure visiting client's premises at least on quarterly basis.
- Ensure compliance with the Banks policies and Sharia requirements
- Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.
- The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices.
QUALIFICATION, EXPERIENCE & OTHER SKILLS
Minimum Qualifications: Bachelor's degree
Other Qualifications (If Any) : Diploma in Computers
Minimum Experience: 2-3 years in the same function and industry
Computers/ Systems / Software Skills : MS Office - Intermediate
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