Location: Kochi, Kerala
Experience : Minimum1 year experience in handling International Holiday packages
Work Model : Work From Office
Duties and responsibilities:
1. Primary:
● Listen attentively to customer’s requirements and pitch the right product and packages realizing them into revenue.
● Utilize the leads assigned and focus on increasing the customer base making the best possible conversions with minimum lead loss.
● Set realistic expectations with the customer by providing complete and error-free information about GIT and FIT packages and products.
● Gather knowledge about the culture, ethnicity, weather conditions, geographic layout etc of the holiday destinations and educate the customer while selling the holiday product
2. Secondary:
● Respond to inquiries about our company's services and offerings and understand client's requirements, including destinations, length of stay, and transit time.
● Suggest and select the most appropriate transport based on the available finances, requisite departure and arrival times, and preferred duration of transit.
● Inform customers about the cancellation policy, including salient dates and all penalties.
● Ensure the budget agreed upon is considered while selecting accommodation and transit options.
● Educate the customers on the activities involved in post sales and set the right expectations on timelines.
● Build rapport with the customer and focus on improving customer satisfaction.
● Research, explore and study different travel destination options including travel prices, customs, weather conditions, reviews etc.
● Be updated about new market trends and provide suggestions and feedback to the product team for more competitive options.
● Ensure customer makes the payment as defined in the SOP and adhere to the process
● Build confidence and trust among the customers and always be patient to answer their queries
● Handover the travel requirements clearly to the operations team and ensure all services are provided as promised
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