🚀 Hiring: Senior Manager, Service Management (ServiceNow) | Chicago or NYC | Hybrid
Seeking a transformative IT leader to build and run a global service management function from the ground up at a global law firm . You will hold ultimate authority over the ServiceNow platform roadmap, shifting the firm from traditional SLAs to experience-based metrics (XLAs).
Key Responsibilities:
Global Operations: Define service ownership and run daily operations across internal teams and external vendors.
ServiceNow Governance: Standardize workflows and eliminate fragmented platform usage. Modern ITSM & SIAM: Align external vendors to shared outcomes while optimizing core ITIL practices.
Proactive Observability: Use endpoint telemetry and data to resolve issues before they impact user productivity.
What We’re Looking For:
✔️ Senior leadership in global service delivery (Professional Services preferred).
✔️ Deep expertise in ServiceNow platform optimization, ITIL, and SIAM frameworks.
✔️ High data literacy—fixing underlying operational and data quality issues.
#ITSM #ServiceNow #ITIL #SIAM #TechLeadership #ChicagoJobs #NYCJobs #Recruiting #JobOpening #LawFirmJobs
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