Senior Soft Services Officer

Job description

The job purpose of a Senior Soft Services Officer typically involves managing and overseeing soft services within a facility or property. This includes ensuring the highest standards of delivery and excellent service at all times, monitoring specialist sub-contractors to ensure compliance with Company standards, adequately staffing all areas under their control, providing staff with appropriate resources and equipment, ensuring staff complete tasks according to work schedules, and escalating any ongoing issues to the Soft Services Manager when necessary. The Senior Soft Services Officer plays a crucial role in maintaining cleanliness, efficiency, and quality service delivery within the facility they are responsible for.

Job Summary

The job purpose of a Senior Soft Services Officer typically involves managing and overseeing soft services within a facility or property. This includes ensuring the highest standards of delivery and excellent service at all times, monitoring specialist sub-contractors to ensure compliance with Company standards, adequately staffing all areas under their control, providing staff with appropriate resources and equipment, ensuring staff complete tasks according to work schedules, and escalating any ongoing issues to the Soft Services Manager when necessary. The Senior Soft Services Officer plays a crucial role in maintaining cleanliness, efficiency, and quality service delivery within the facility they are responsible for.

Job Responsibilities 1

• Ensure the cleaning service provides the highest standards of delivery and excellent service at all times.
• Monitor the specialist sub-contractors to ensure compliance with Company standards and efficient service provision.
• Adequately staff all areas under their control and proactively supervising staff in their duties.
• Provide staff with appropriate resources and equipment to carry out their roles effectively.
• Ensure staff complete tasks according to work schedules and elevate any ongoing issues to the Soft Services Manager when necessary.
• Monitor and record sickness and absence for Team Leaders, conduct return-to-work interviews, and carry out counseling sessions as needed.
• Conduct cleaning standard self and joint audits with client representatives and take appropriate action where a shortfall in standards is identified.
• Provide job training and assessments for staff when necessary to support training initiatives.

Job Knowledge & Skills

• Thorough understanding of soft services operations including cleaning, landscaping, and security.
• Leadership capabilities to supervise service providers and ensure adherence to quality standards.
• Knowledge of property management regulations and health and safety protocols.
• Effective communication skills for tenant interaction and problem resolution.
• Organizational skills to manage schedules, budgets, and resources efficiently.
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

• Agility
• AI Fluency
• Damage and Loss Prevention L2
• Emergency Planning L2
• Leadership
• Process Hazard Analysis Studies L2
• Quality
• Resilience
• Security & Housekeeping Knowledge L2
• Work Order Management L2

Education

Bachelor's Degree in any related field

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