mumbai, maharashtra, India Other Posted 2 days ago
Location: Powai, Mumbai (On Site) Company: Chord - 1702 Network Agency Key Responsibilities Client & Stakeholder Management Act as the primary operations partner for key client accounts. Build long-term relationships with senior client stakeholders. Lead regular business reviews, planning meetings, and growth discussions. Ensure high client satisfaction through proactive communication and problem-solving. Identify opportunities to expand existing accounts. Operations & Project Management Lead end-to-end project planning across multiple brands. Ensure timely delivery of campaigns while maintaining quality standards. Manage cross-functional teams comprising strategy, creative, content, production, media, and operations. Drive process improvements to enhance efficiency and delivery. Build accountability across teams and ensure strong execution discipline. Team Leadership Manage and mentor large account management teams. Oversee task allocation, workload balancing, and resource planning for teams. Coach team members on client servicing, communication, and project ownership. Foster a culture of ownership, accountability, and collaboration. Financial & Commercial Management Manage monthly account retainers and projects. Ensure account profitability through effective budget planning and resource utilization. Prepare estimates, project budgets, and commercial proposals. Monitor revenue realization, billing, forecasting, and financial performance. Identify opportunities for business growth and revenue expansion. Vendor & Production Management Negotiate commercial terms with production partners and vendors. Manage vendor relationships while ensuring quality and cost efficiency. Allocate budgets effectively across projects and campaigns. Maintain strong commercial controls throughout project execution. Strategic Planning Translate client objectives into actionable execution plans. Work closely with Strategy and Creative teams to ensure solutions align with business goals. Drive operational excellence while maintaining creative quality. Required Experience 8–10 years of experience in an advertising, digital, integrated, or creative agency. Proven experience managing multiple large-scale brands simultaneously. Demonstrated experience handling monthly revenue portfolios of ₹30 lakhs or more. Extensive experience managing project teams of 15+ people. Strong exposure to integrated marketing campaigns across digital and offline channels. Experience working with senior client stakeholders and leadership teams Industry Experience Candidates should have significant experience working with brands across: FMCG Beauty & Personal Care Lifestyle Consumer Brands Experience handling integrated campaigns across these categories will be highly preferred.