Senior Spa Receptionist - Arabic Speaker

You are part of the story behind every moment of wellbeing At MGallery each property offers a unique sense of place and as a Senior Spa Receptionist you create meaningful experiences from the moment guests arrive With a warm welcome genuine care and a refined approach to service you ensure every guest feels relaxed valued and well cared for throughout their spa journey

Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and worldwide Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing

• Welcome and warmly greet guests
• creating a positive first impression
• Handle spa reservations appointments and guest inquiries professionally and efficiently
• Explain and recommend spa treatments services and wellness experiences
• Coordinate appointments with therapists and ensure a smooth guest journey
• Manage guest records payments billing and spa reception procedures accurately
• Maintain a clean organized and welcoming reception area
• Communicate guest preferences and special requests to the Spa Therapist and Supervisor
• Handle guest feedback and concerns professionally escalating when necessary
• Promote spa treatments packages and retail products where appropriate
• Support the smooth day-to-day operation of the spa and assist colleagues when required
• Maintain high standards of grooming hygiene and professional appearance
• Follow spa policies procedures and health and safety standards
• Create thoughtful personalized moments that reflect the unique spirit of MGallery
• Embody the MGallery spirit through warm discreet attentive and refined service

Qualifications

• Previous experience in spa reception front office or guest services is an asset
• Good knowledge of spa treatments and wellness services
• Excellent communication and interpersonal skills
• Warm welcoming and professional personality
• Strong organizational skills with attention to detail
• Good computer skills and ability to manage reservations and payments
• Ability to work independently and as part of a team
• Flexible to work shifts weekends and public holidays
• Professional grooming and a positive attitude
• Fluency in English additional languages are an advantage
• Previous experience in spa reception, front office, or guest services is an asset
• Good knowledge of spa treatments and wellness services
• Excellent communication and interpersonal skills
• Warm, welcoming, and professional personality
• Strong organizational skills with attention to detail
• Good computer skills and ability to manage reservations and payments
• Ability to work independently and as part of a team
• Flexible to work shifts, weekends, and public holidays
• Professional grooming and a positive attitude
• Fluency in English; additional languages are an advantage

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