Career Area:
SalesJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
The Senior Strategy Manager oversees strategic performance growth planning and customer experience for a portfolio of 30 large mining customers. This role drives alignment across internal teams and dealer partners while delivering insights digital tools and data-driven recommendations that support long-term growth.
This is a uniquely exciting time to join the team. We are bringing differentiated highimpact solutions to marketincluding condition monitoring electrification and AIenabled technologiesthat are redefining how mining operations perform scale and decarbonize. You will play a key role in translating these capabilities into clear strategic direction and compelling value propositions for our most critical customers.
If you thrive in environments of change enjoy influencing at senior levels and want to shape the future of mining through innovative customerdriven strategy this role offers the opportunity to make a lasting impact.
What you will do:
Performance & Growth Management
Track performance vs. annual goals and deliver insights for business reviews.
Lead SA growth forecasting and coordinate Segment Growth Councils.
Identify risks gaps and opportunities to improve customer and portfolio performance.
Stakeholder & Dealer Alignment
Serve as a central link between Strategy Sales Product Regions and Dealers.
Lead development and tracking of centralized customer growth plans.
Ensure consistent communication alignment and execution of account initiatives.
Reporting & Insights
Produce on-demand dashboards reports and analytical insights for leadership and account teams.
Translate complex data into clear recommendations to support strategic decisions.
Customer Experience
Maintain customer experience dashboards and scorecards.
Analyze customer feedback and service metrics to drive satisfaction and loyalty improvements.
Digital Tools & Data Integrity
Lead development and enhancement of digital platforms and self-service analytics tools.
Ensure data accuracy and manage issue resolution across systems and sources.
What skills you will have:
Industry Knowledge: Extensive experience in strategic planning advanced analytics and key account management across mining construction or heavy industry environments.
Business Development: Proven ability to develop and execute growth strategies across complex customer portfolios. Experience with BI tools and digital platforms.
Effective Communications: Senior-level influencing and communication skills . Strong analytical and stakeholder management skills.
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.
Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Additional Information:
Posting Dates:
March - MarchCaterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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Required Experience:
Manager
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