AI71 is seeking a Senior L1 Technical Support Specialist to own high-volume front-line issues and guide the L1 team. You will triage, diagnose, and escalate with precise handoffs, while mentoring peers and shaping support processes for both SaaS and on-prem environments.
You will manage complex client interactions, de-escalate when needed, and contribute to knowledge base improvements and runbooks, ensuring top-quality service across platforms.
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