Service Advisor - Trucks and Buses Aftersales Job Snapshot - Role: Service Advisor - Location: Doha, Qatar - Industry: Automotive - Function: Technical Customer Service - Experience: Previous service advisory experience with commercial vehicles, trucks, buses or heavy equipment; number of years not specified - Job Type: Full Time - Work Arrangement: On-site
Overview
Al-Futtaim Automotive is looking for an experienced Service Advisor to join its FAMCO Qatar Trucks and Buses Aftersales team in Doha. As the main point of contact between customers and the workshop, you will coordinate vehicle servicing, maintenance and repair activities while ensuring customer requirements are accurately understood and communicated to the technical team. Reporting to the Service Manager, you will manage service appointments and job cards, explain repair requirements, prepare estimates, obtain customer approvals and provide regular updates on repair progress. The role requires a strong understanding of commercial vehicle maintenance, excellent customer communication skills and the ability to coordinate multiple repair jobs in a busy automotive aftersales environment. You will also contribute to customer satisfaction, workshop productivity and service revenue targets by maintaining efficient service processes and identifying additional repair opportunities.
Job Details
Country: Qatar - City: Doha - Industry: Automotive - Function: Technical Customer Service - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site
What You Will Do
Customer Service and Vehicle Reception
- Welcome customers and identify their vehicle servicing, maintenance and repair requirements.
- Listen carefully to customer concerns and obtain relevant information about reported vehicle faults.
- Provide professional assistance throughout the aftersales service process.
- Explain service procedures, repair requirements and expected completion times clearly.
- Maintain effective communication with customers during vehicle servicing.
- Respond to customer inquiries and address service-related concerns professionally.
- Build customer confidence through accurate information and dependable follow-up.
Job Card Preparation and Service Documentation
- Open job cards for vehicles received for servicing or repair.
- Record customer complaints, vehicle information and requested work accurately.
- Ensure relevant repair instructions are communicated to the workshop.
- Prepare service estimates and supporting documentation.
- Maintain accurate records of service activities and repair requirements.
- Prepare invoices and other relevant aftersales documents.
- Update service information using workshop or dealer management systems.
- Follow established company procedures for documentation and recordkeeping.
Workshop Coordination and Repair Scheduling
- Coordinate with workshop supervisors and technicians to schedule service and repair work.
- Communicate customer requirements clearly to the technical team.
- Monitor the progress of assigned vehicle repairs.
- Follow up with workshop personnel to support timely job completion.
- Coordinate with the parts team regarding relevant repair requirements.
- Identify potential service delays and communicate them promptly.
- Manage several customer requests and repair jobs simultaneously.
- Support efficient workshop operations through effective planning and coordination.
Repair Estimates and Customer Approvals
- Prepare and explain estimated repair costs to customers.
- Communicate technical findings and recommended repair work in clear, understandable language.
- Discuss additional service or repair requirements identified during inspections.
- Obtain customer approval before proceeding with additional work.
- Maintain accurate records of approved repair activities.
- Coordinate approved work with the workshop team.
- Ensure customers understand relevant repair costs and expected completion timelines.
Service Progress and Customer Communication
- Provide regular updates on vehicle servicing and repair progress.
- Inform customers promptly about changes to expected completion times.
- Communicate additional repair requirements when identified by the workshop.
- Respond to customer questions regarding maintenance and technical work.
- Maintain professional communication between customers and aftersales personnel.
- Follow up on outstanding service matters.
- Support a transparent and customer-focused repair process.
Repair Completion and Vehicle Handover
- Coordinate the review of completed service and repair work before vehicle handover.
- Confirm that assigned repair activities have been completed.
- Communicate relevant service information to customers.
- Support the timely return of vehicles following repair completion.
- Ensure service documentation and invoices are prepared appropriately.
- Address outstanding customer questions before handover.
- Follow up with customers to confirm satisfaction with the service provided.
Aftersales Revenue and Service Performance
- Contribute to the achievement of aftersales service revenue targets.
- Identify additional servicing and repair opportunities based on vehicle requirements.
- Communicate relevant recommendations to customers professionally.
- Support workshop productivity through accurate job preparation and effective coordination.
- Help reduce service delays through timely follow-up.
- Maintain customer satisfaction as a priority throughout the service process.
- Support the overall performance of the Trucks and Buses aftersales operation.
Compliance and Service Quality
- Follow company aftersales procedures and operational requirements.
- Maintain accurate customer and vehicle service records.
- Ensure service activities are coordinated in accordance with manufacturer standards.
- Observe applicable safety requirements.
- Support consistent service quality throughout the repair process.
- Communicate concerns affecting service quality or customer satisfaction to the appropriate team members.
What Equips You for the Role
Educational Qualifications
- Diploma or technical qualification in Automotive Engineering, Mechanical Engineering or a related discipline.
Professional Experience
- Previous experience working as a Service Advisor within commercial vehicles, trucks, buses or heavy equipment.
- Practical understanding of vehicle diagnosis, preventive maintenance and repair procedures.
- Familiarity with workshop operations and automotive service processes.
- Experience working in an authorized dealership or structured aftersales environment is preferred.
- Ability to coordinate technical service requirements and customer communication.
Technical and Automotive Knowledge
- Strong understanding of commercial vehicle servicing and maintenance.
- Knowledge of vehicle repair procedures and diagnostic processes.
- Ability to understand technical findings and explain repair requirements to customers.
- Familiarity with workshop job-card management.
- Understanding of service estimates, repair approvals and invoicing procedures.
- Knowledge of workshop operations and coordination requirements.
Customer Service and Communication Skills
- Excellent customer service and interpersonal communication skills.
- Strong customer-handling and problem-solving abilities.
- Good written and spoken English.
- Ability to explain technical information in clear and simple language.
- Confidence handling customer inquiries and service concerns.
- Professional approach to communicating repair costs and timelines.
- Strong follow-up skills and attention to customer satisfaction.
Planning and Organizational Skills
- Ability to coordinate multiple repair jobs and customer requirements.
- Strong planning and scheduling capabilities.
- Effective communication with technicians, workshop supervisors and parts personnel.
- Ability to monitor repair progress and manage service priorities.
- Strong organizational skills in a fast-paced aftersales environment.
- Ability to follow established procedures while responding to changing workshop requirements.
Computer and Commercial Skills
- Good computer skills.
- Experience using workshop management or dealer management systems.
- Ability to prepare and maintain service records, estimates and invoices.
- Commercial awareness of automotive aftersales operations.
- Ability to identify additional servicing and repair opportunities.
- Understanding of customer satisfaction, workshop productivity and service revenue objectives.
Preferred Additional Requirements
- Knowledge of the Qatar automotive market is an advantage.
- A valid Qatar driving licence is an advantage.
About the FAMCO Qatar Aftersales Team
The Service Advisor will be part of FAMCO Qatar 's aftersales operation in Doha, supporting the Trucks and Buses service business. Reporting to the Service Manager, you will work closely with workshop supervisors, technicians, parts personnel and other aftersales colleagues. The team focuses on delivering professional service, effective repair coordination and dependable customer support for commercial vehicle customers. Your contribution will help maintain clear communication between customers and the workshop while supporting efficient service delivery and customer satisfaction.
About Al-Futtaim Automotive
Al-Futtaim Automotive is one of the region 's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa. With a portfolio of more than 25 internationally recognized brands, the business provides a comprehensive range of mobility products and services. Its operations cover passenger vehicles, commercial vehicles and industrial equipment, supported by integrated logistics, leasing, aftersales and financial services. Al-Futtaim Automotive focuses on innovation, digital transformation and customer experience to meet the changing mobility needs of individuals, businesses and communities. The division employs more than 9,000 colleagues who work together to deliver automotive solutions and support the continued development of the regional mobility sector. Through its commercial vehicle and aftersales operations, Al-Futtaim Automotive continues to strengthen service capabilities and provide dependable support throughout the customer journey.
About Al-Futtaim Group
Established in the 1930s and headquartered in Dubai, Al-Futtaim is one of the region 's most diversified privately held business groups. The Group operates across more than 20 countries and employs over 40,000 people in businesses spanning automotive, financial services, real estate, retail and health. Al-Futtaim represents more than 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, artificial intelligence, sustainable growth and strategic partnerships. Through its automotive businesses, the Group continues to develop customer-focused mobility services and create long-term value for customers, communities and partners.
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