Service Coordinator | Dubai, UAE
We are looking for a proactive and detail-oriented Service Coordinator to join our team in Dubai. The ideal candidate will have experience in service operations, coordination, customer support, and administrative processes within a technical service environment.
Key Responsibilities
- Manage service work orders through ERP/CRM systems.
- Create, update, and close service work orders in a timely manner.
- Coordinate material releases and service documentation.
- Process gate pass requests and site access requirements.
- Monitor and maintain tools and equipment records.
- Track invoice submissions and support payment follow-ups.
- Prepare service performance reports, including KPIs and customer satisfaction metrics.
- Process purchase orders related to service activities.
- Coordinate with technicians, customers, and internal departments to ensure smooth service delivery.
- Maintain accurate records and ensure compliance with company processes.
Requirements
- Bachelor's degree in Business Administration, Finance, or a related field.
- 2-5 years of experience in service coordination, customer service, or operations support.
- Experience in HVAC, engineering, maintenance, facilities management, or related industries is preferred.
- Knowledge of SAP or similar ERP systems.
- Experience with Salesforce or CRM platforms is an advantage.
- Strong understanding of customer service principles and operational processes.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Excellent communication and coordination skills.
- Ability to multitask, work under pressure, and manage priorities effectively.
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