abu dhabi, abu dhabi emirate, United Arab Emirates Unknown Posted 1 day ago
$900,000 – $1,300,000
KEY RESPONSIBILITIES
Own end-to-end accountability for contractual SLA and KPI attainment across the full estate of 522 schools and 51 branches and offices
Act as the executive-level counterpart to Ministry leadership and represent the service at board level
Own the P amp L for the engagement - cost control resource utilisation margin protection and forecast accuracy
Set the service strategy transformation roadmap and continual improvement agenda
Chair executive governance forums and act as the escalation path of last resort
Lead the senior management team - Service Delivery Manager ITSM Leads Service Desk Lead Field Management and VIP Lead
Own contractual compliance the risk register audit readiness and service credit exposure
Drive workforce strategy including Emiratisation commitments retention succession and capability building
Own the relationship with OEMs and strategic third parties at executive level
Ensure readiness and command structure for examination periods and other high-risk operational windows
KEY RESPONSIBILITIES
Own end-to-end accountability for contractual SLA and KPI attainment across the full estate of 522 schools and 51 branches and offices
Act as the executive-level counterpart to Ministry leadership and represent the service at board level
Own the P amp L for the engagement - cost control resource utilisation margin protection and forecast accuracy
Set the service strategy transformation roadmap and continual improvement agenda
Chair executive governance forums and act as the escalation path of last resort
Lead the senior management team - Service Delivery Manager ITSM Leads Service Desk Lead Field Management and VIP Lead
Own contractual compliance the risk register audit readiness and service credit exposure
Drive workforce strategy including Emiratisation commitments retention succession and capability building
Own the relationship with OEMs and strategic third parties at executive level
Ensure readiness and command structure for examination periods and other high-risk operational windows
REQUIRED TECHNICAL SKILLS
Proven leadership of large-scale IT managed service delivery 300 FTE multi-site Commercial and contract management - SLA regimes service credits change control forecasting Executive stakeholder management in a UAE government or public sector context Organisational design workforce planning and transformation leadership Financial management and P amp L ownership Deep ITIL and service management expertise.
REQUIRED TECHNICAL SKILLS
Proven leadership of large-scale IT managed service delivery 300 FTE multi-site Commercial and contract management - SLA regimes service credits change control forecasting Executive stakeholder management in a UAE government or public sector context Organisational design workforce planning and transformation leadership Financial management and P amp L ownership Deep ITIL and service management expertise.