Primary Skills: Service Design Methodologies (advanced), Prototyping (advanced), Stakeholder Management (advanced), Project Planning (advanced), Cross-functional Collaboration (advanced)
Contract Type: W2
Duration: 5 Months
Location: San Diego, CA ()
Pay Range: $65-$70/hr
#LP
Job Summary:
This role is responsible for leading the entire lifecycle of service design initiatives, from initial concept and planning through to successful delivery. You will be instrumental in envisioning and articulating compelling customer experiences that align with business objectives and inspire stakeholders. The ideal candidate thrives in complex environments, adeptly balancing multiple priorities and fostering consensus across diverse teams to achieve strategic goals.
Key Responsibilities: - Lead the end-to-end planning and execution of service design projects.
- Develop and present innovative customer experience strategies using prototypes.
- Facilitate collaboration and alignment among product, design, research, and operations teams.
- Articulate service visions to drive organizational understanding and buy-in.
- Proactively identify and manage project risks and dependencies.
Must-Have Skills: - Champion customer-centric decision-making.
- Demonstrate strong analytical and strategic thinking capabilities.
- Possess excellent communication and presentation skills.
Industry Experience: - This role requires experience in designing and optimizing complex, multi-stakeholder service offerings within a technology-driven industry.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment .
Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in Tech Staffing
As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
This listing is sourced from a third-party job board. Applying will redirect you to the original posting.