Arab Solutions in Doha, Qatar is seeking a Service Desk Staff to provide coverage during business hours, handling incidents and requests via multiple channels. The role requires ITIL Foundation and Microsoft 365 certifications, with at least 3 years in hardware/software helpdesk, and fluency in English and Arabic.
The successful candidate will log and escalate tickets in the ITSM tool, create problem records, and keep users informed of progress while contributing to knowledge base updates and
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