Client of Exceed IT Services is seeking an experienced Service Desk Supervisor to lead the analyst floor on a shift-by-shift basis in Abu Dhabi. You will ensure queue health, SLA attainment, and consistent service quality across the estate, coordinating real-time workload and breaks.
You will provide first-line escalation for analysts on complex calls, conduct quality reviews, mentor new hires, and prepare daily performance summaries while collaborating with the Major Incident Management process
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