Service Engineer (Weighing Machine)

Dubai, United Arab Emirates | Posted on 13/06/2025

Black & Grey HR ishiring a Service Engineer (Weighing Scale) for a reputed client specializing inhigh-precision machinery for the jewelry manufacturing industry. The roleinvolves installing, maintaining, and troubleshooting digital weighing scale machinesat client sites, along with promoting Annual Maintenance Contracts (AMCs). Thisis a field-based role requiring technical expertise and strong customer serviceskills.

Responsibilities:

• Install and calibratenew digital weighing scale machines at client locations.
• Conduct scheduledmaintenance, troubleshoot breakdowns, and provide emergency support.
• Diagnose and resolvetechnical faults with precision and efficiency.
• Maintain accurateservice records and documentation for all client visits.
• Promote AMC servicesand generate leads during on-site visits.
• Follow up on AMCrenewals and convert potential leads into new contracts.
• Deliver productdemonstrations and end-user training sessions.
• Maintain excellentrelationships with clients and provide timely resolution of issues.
• Coordinate withinternal teams for spare parts, technical support, and escalations.
• Adhere to all SOPs andsafety protocols during service activities.

Requirements

• Diploma or Degree inElectronics, Instrumentation, Mechatronics, or a related field.
• 4–5 years of hands-onexperience in servicing digital weighing machines – experience in the jewelrysector is highly preferred.
• Strong technicalunderstanding of precision instruments and calibration techniques.
• Excellent communicationskills in English and Hindi.
• Customer-centric attitudewith problem-solving abilities and sales orientation.
• Willingness to travel toclient sites and work in the field.
• Competitive salary withperformance-based incentives.
• Training and exposure toindustry-leading equipment brands.
• Opportunities forprofessional development and growth in a dynamic work environment.

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