Service Engineer

Responsibilities

• Perform installation, alignment, and commissioning of CNC machines.
• Diagnose and repair mechanical, electrical, or control issues in CNC machines.
• Provide technical support and maintenance services during and after the warranty period.
• Assist the warehouse team with outbound shipment preparations of CNC machines and accessories.
• Organize and manage shipping documents including delivery orders, acceptance forms, and inspection reports.
• Collaborate with internal departments (sales, logistics, and engineering) to ensure smooth after-sales operations.
• Prepare and submit service reports and feedback to the service manager.
• Provide on-site training and basic machine operation guidance to customers when needed.

Qualifications

• Diploma or above in Mechanical Engineering, Mechatronics, Electrical Engineering, or related fields.
• 3years or above of experience in CNC machine installation or service, preferably in HMC and DCMC.
• Familiarity with CNC control systems.，Especially ,FANUC, MITSUBISHI,
• Strong troubleshooting, communication, and customer service skills.