Job Title: Service Engineer
Department: Service – Radiology
Location: Vapi, Gujarat / Field-based (Pan India)
Reports To: Senior Manager – Radiology
Experience: 2-3 Years
Job Purpose:
To ensure installation, maintenance & repair, and efficient operation of radiology and imaging systems including X-Ray, C-Arm, Digital Radiography (DR), and CT equipment, through effective service execution, preventive maintenance, and customer support.
Key Responsibilities:
1. Installation, Service & Maintenance
- Perform installation, calibration, and validation of X-Ray/ C-Arm/ DR, and CT systems at customer sites & repair in factory production.
- Execute preventive and corrective maintenance schedules to ensure high system uptime and reliability.
- Diagnose and repair hardware, electrical, and mechanical and software issues in imaging equipment and associated utilities.
- Ensure that all service activities comply with manufacturer guidelines, AERB regulations, and internal quality standards.
2. Customer Support & Troubleshooting
- Provide prompt and effective on-site technical support for service calls, ensuring minimal downtime.
- Guide hospital technicians and radiographers on proper equipment handling and basic troubleshooting.
- Maintain clear communication with customers regarding service progress, timelines, and outcomes.
- Ensure service quality aligns with Meril’s commitment to excellence and customer satisfaction.
3. Preventive Maintenance & Documentation
- Plan and execute preventive maintenance schedules for installed imaging systems.
- Maintain accurate service records, preventive maintenance logs, and calibration reports.
- Prepare service reports, installation certificates, and equipment performance evaluations.
- Monitor spare parts consumption and inventory levels for timely replacement and availability.
4. Compliance & Safety
- Follow AERB and ISO 13485 safety standards during maintenance and servicing operations.
- Ensure radiation protection measures are adhered to during installation and maintenance activities.
- Maintain adherence to environmental, health, and safety protocols at all work sites.
5. Coordination & Continuous Improvement
- Coordinate with Quality, R&D, and Production teams to communicate recurring field issues and design feedback.
- Contribute to service improvement initiatives, reliability enhancement, and customer training programs.
- Support the team during audits, inspections, and performance evaluations.
Qualifications and Experience:
- B.E. / B.Tech (Biomedical or Electronics Engineering) or equivalent qualification.
- Proven expertise in installation, preventive maintenance, and breakdown repair of radiology devices.
- Exposure to AERB safety norms, calibration protocols, and medical equipment servicing standards.
Skills and Competencies:
- Fluent in English (spoken and written) with excellent communication and documentation skills.
- Strong technical, analytical, and diagnostic abilities in electrical, electronic, and mechanical domains.
- Good understanding of medical imaging technologies and their operational principles.
- Customer-focused approach with strong interpersonal and coordination skills.
- Proficiency in MS Office, ERP systems, and service documentation tools.
- Willingness to travel extensively across sites for service requirements.
Key Performance Indicators (KPIs):
- Equipment uptime percentage and service response time
- Customer satisfaction and feedback rating
- Preventive maintenance compliance rate
- Reduction in repeat service calls
- Quality and accuracy of service documentation