We are seeking a skilled Service Engineer to provide dedicated on-site technical support for printing infrastructure and Managed Print Services (MPS). The role is responsible for first-level and basic second-level support preventive maintenance incident resolution and coordination with centralized service teams to ensure optimal device performance SLA compliance and customer satisfaction.
- Provide on-site first-level and basic second-level support for printers and MPS environments
- Maintain troubleshooting and repair printers and related hardware
- Perform preventive maintenance and routine health checks on printing devices
- Monitor device performance consumables and service alerts to ensure uninterrupted operations
- Act as the primary on-site technical point of contact for MPS-related issues
- Escalate complex incidents to senior engineers or vendors and coordinate timely resolution
- Maintain accurate service documentation incident logs and asset records
- Support continuous service improvement initiatives and follow standard service procedures
Qualifications :
- Diploma in IT Electronics or a related field
- Bachelors degree in IT Engineering or equivalent practical experience
Additional Information :
- 3-5 years of experience in printer maintenance technical support or service engineering
- Experience supporting Managed Print Services (MPS) in a customer-dedicated or on-site role
Skills & Abilities:
- Strong troubleshooting and problem-solving skills
- Good understanding of printing systems and MPS environments
- Basic knowledge of IT hardware networks and system troubleshooting
- Ability to coordinate effectively with internal teams and external vendors
- Strong documentation and reporting skills
- Customer-focused mindset with good communication skills
Remote Work :
No
Employment Type :
Full-time
Key Skills Debugging,Computer Networking,ConnectWise,PKI,PowerShell,Windows,C#,Automotive Diagnostics,Medical Imaging,Azure,Technical Support,Troubleshooting
Experience: years
Vacancy: 1
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