Service Now ITOM, CMDB

Greetings One of our client TOP MNC looking for Servicenow CMDB & ITOM Role: Service Now ITOM, CMDB Experience: 8 & 12 Years Location: Bangalore, Noida, Gurgaon, Pune, Mumbai, Hyderabad - Hybrid 3 days in a Week WFO Immediate Joiners Only Excellent Communication Skills Note: We only need candidates who can attend the F2F discussion at any of our client locations. JD: • Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains • Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configuration • Configure and validate Service Graph Connectors: — ensuring accurate CI discovery and store hierarchy population • Design the store hierarchy and validate API integration for Asset reference data • Define CMDB data quality rules — master join key, duplicate CI prevention, device retirement process, firmware/OS currency — and implement enforcement via Transform Map validation • Establish CMDB completeness reporting using Platform Analytics and define completeness KPIs Skills & Experience Required • 6–9 years of ServiceNow experience with at least 3 years focused on ITOM, CMDB and Service Asset & Configuration Management (SACM) • Proven hands-on experience with ServiceNow Discovery, Service Mapping and CMDB 360 (multisource) • Experience configuring Service Graph Connectors • Strong understanding of CMDB CI class model, CI relationships and the Common Service Data Model (CSDM) • Experience with Hardware Asset Management (HAMPRO) or IT Asset Management (ITAM) in ServiceNow • Proficient in ServiceNow Transform Maps, Import Sets and data normalisation techniques • ServiceNow Flow Designer and scripting (JavaScript / Glide API) for workflow automation • Experience leading a team of 2–4 developers and providing technical mentorship • Ability to produce clear technical documentation for Confluence Desirable • ServiceNow Certified Implementation Specialist — ITOM or ITSM • Experience with integrations of CMDB with 3 rd party systems such as MDM Platforms, End Point Management, Network device management, etc • Experience with ITOM AIOps Professional or Event Management implementation • Understanding of HAMPRO integration with Event Management for incident enrichment • Knowledge of ITIL v4 — particularly Service Asset & Configuration Management practices