Description
You will report directly to our Field Service Manager and youll work out of our Abu Dhabi location.
The Service Operations Coordinator is a critical role designed to streamline the execution of field projects by centralizing and managing all administrative and logistical workflows. This role serves as the primary liaison between Honeywell our customers and site management regarding documentation site access and project compliance
KEY RESPONSIBILITIES
Documentation & Compliance Management
Draft track and manage work permits and safety documentation required for site mobilization.
Ensure all project documentation meets both Honeywells Quality Management System (QMS) and the customers specific compliance standards.
Site Access & Coordination
Act as the primary point of contact for customer site management to handle site access paperwork security clearances and gate passes for service teams.
Coordinate vehicle and equipment entry permits to ensure zero delays during execution.
Liaise with customer administrative teams to align on site-specific entry requirements and safety inductions.
Operational Systems Support
Manage operational activities within SAP Ariba.
Coordinate external contractor workflows within Fieldglass.
Maintain project trackers and dashboards to provide real-time updates on administrative progress to the Service Manager.
Project & Meeting Administration
Organize and schedule project kick-offs progress reviews and safety meetings.
Prepare meeting agendas document minutes of the meeting and track the completion of administrative action items.
Required Qualifications:
Experience: 34 years of experience in an operations support project coordination or technical administrative role preferably within the Engineering Construction or Oil & Gas sectors.
Education: Bachelors Degree in Business Administration Industrial Management or a related field (Engineering degree is not required but a technical background is a plus).
Systems Proficiency: Proven experience using SAP Ariba and Fieldglass (or similar Enterprise Resource Planning systems).
Communication: Exceptional written and verbal communication skills in English and Arabic; ability to professionalize technical requests for customer management.
Desired Skills:
Organizational Mastery: A high degree of attention to detail with the ability to manage multiple overlapping permit requests and deadlines.
Customer-Centric Mindset: Ability to represent Honeywell professionally when dealing with customer site-access offices and security departments.
Autonomy: A self-starter who can identify paperwork bottlenecks and resolve them before they impact the engineering schedule.
Work Environment
Type: Full-time Permanent.
Location: Primarily office-based.
Travel: Occasional visits to customer sites within UAE may be required to facilitate access coordination or attend project alignment meetings.
We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.
Required Experience:
IC
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