Service Staff / Waiter / Waitress - Japanese Restaurant in Dubai!

Job Title

Service Staff / Waiter / Waitress

Location

Dubai, UAE

Working Model

On-site

Employment Type

Full-time (48 hours per week, 1 day off on Monday)

About the Role

We are an award-winning Japanese fine-dining restaurant seeking warm, reliable, and guest-focused service professionals. With a strong team culture and ambitions to earn Michelin stars, we pride ourselves on thoughtful hospitality, continuous learning, and creating memorable guest experiences. As a Service Staff member, you will learn the art of Japanese hospitality while working with premium Wagyu, seafood, and exceptional beverages.

Key Responsibilities

• Welcome guests and provide attentive, professional table service that reflects the highest fine-dining standards and Japanese hospitality.
• Clearly explain the menu, Wagyu cuts, seafood, and preparation methods, making personalized recommendations suited to guest preferences and budgets.
• Accurately take and enter orders into the POS system.
• Confirm allergies and dietary requirements with guests and effectively communicate them to the kitchen and supervisory team.
• Serve food and beverages with impeccable timing and presentation, coordinating seamlessly with the kitchen, bar, sake sommelier, and reception teams.
• Prepare tables, maintain service station cleanliness, and complete all opening, closing, and side duties.
• Anticipate guest needs, handle simple requests promptly, and appropriately escalated sensitive issues to the management.
• Process payments accurately, check bills, support repeat-guest relationships, and assist colleagues during busy service periods.

Candidate Profile & Requirements

• Minimum 2 years of restaurant service experience, preferably within fine-dining restaurants, five-star hotels, or premium hospitality venues.
• Japanese restaurant experience is a distinct advantage.
• Good spoken English is required for menu explanations, order taking, and handling guest requests.
• Additional language skills (Japanese, Chinese, Arabic, or Russian) are highly advantageous.
• Warm hospitality, professional appearance, and a deep respect for Japanese culture.
• Strong attention to detail, accurate order-taking skills, and strict adherence to hygiene and dietary-requirement procedures.
• Ability to remain calm during busy service, show initiative, and work harmoniously within a team.
• Must be eligible for a company-sponsored UAE work visa and have a notice period of maximum 30 days.

Compensation & Benefits

• Total Monthly Salary
• 3% commission on art sales.
• Company-sponsored work visa.
• Individual medical insurance.
• Biennial flight ticket allowance (every two years).
• Staff meals provided.
• 30 days of annual leave after a 6-month probation period.
• Clear career progression path: Service Staff -> Senior Waiter / Chef de Rang -> Service Supervisor -> Assistant Restaurant Manager (based on performance and opportunities).

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