Black & Grey HR is hiring Service Support Engineer for a data center infrastructure solutions company in the UAE. The ideal candidate will be responsible for coordinating preventive maintenance activities assigning field service engineers for work orders and call-outs managing service repair jobs and ensuring accurate and timely invoicing. This role requires strong organizational skills effective communication and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities:
- Schedule and coordinate Preventive Maintenance Visits (PMV) for AMC clients as per tracker timelines.
- Prepare and submit all necessary permit documents (PTW and related) for maintenance activities.
- Assign work orders to field service engineers for PMV site visits and urgent call-outs ensuring efficient allocation of resources.
- Coordinate with OEM partners and clients for back-to-back contracts scheduling and document submission.
- Manage Schneider Service Repair Jobs including work order assignment report verification quotation preparation costing approvals and invoicing.
- Collaborate with the Accounts team to ensure timely invoice submissions and resolve discrepancies with clients.
- Maintain trackers and work order sheets ensuring accurate up-to-date documentation.
- Provide weekly reports and participate in daily sprint meetings to update progress and highlight challenges.
- Bachelors degree in Engineering Operations or related field.
- 14 years of experience in service coordination operations or technical support roles (experience in data center or infrastructure industry preferred).
- Strong knowledge of Microsoft Word & Excel; reporting and documentation skills.
- Familiarity with data center equipment solutions and service processes.
- Excellent communication and coordination skills with clients field teams and cross-functional departments.
- Strong problem-solving ability time management and decision-making skills.
- Positive mindset accountability and ability to work under pressure with multiple stakeholders.
- Attractive Salary Benefits
If you are a detail-oriented and proactive professional with strong coordination skills and experience in service support operations we encourage you to apply!
Required Skills:
- Bachelors degree in Engineering Operations or related field. - 14 years of experience in service coordination operations or technical support roles (experience in data center or infrastructure industry preferred). - Strong knowledge of Microsoft Word & Excel; reporting and documentation skills. - Familiarity with data center equipment solutions and service processes. - Excellent communication and coordination skills with clients field teams and cross-functional departments. - Strong problem-solving ability time management and decision-making skills. - Positive mindset accountability and ability to work under pressure with multiple stakeholders.
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