DXC Technology is seeking a skilled and business-focused ServiceNow Business Analyst to support the delivery and enhancement of ServiceNow solutions across the organization. In this role, you will work closely with business stakeholders, process owners, and technical teams to gather requirements, analyze business needs, and translate them into effective ServiceNow-based solutions. You will play a key role in improving business processes, driving platform adoption, and ensuring solutions align with organizational objectives.
Key Responsibilities
- Gather, analyze, and document business requirements for ServiceNow initiatives and process improvement projects.
- Conduct stakeholder interviews, workshops, and requirement-gathering sessions.
- Translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
- Collaborate with ServiceNow developers and administrators to design and implement solutions that meet business objectives.
- Support the configuration, testing, validation, and deployment of ServiceNow enhancements.
- Facilitate User Acceptance Testing (UAT), defect tracking, and issue resolution.
- Create and maintain documentation including business requirements, workflow diagrams, use cases, and process maps.
- Analyze current processes and recommend opportunities for automation and optimization.
- Support reporting and dashboard requirements to improve visibility and decision-making.
- Provide post-go-live support and contribute to continuous improvement initiatives.
- Ensure compliance with organizational governance standards, policies, and ServiceNow best practices.
Required Skills & Experience
- 3+ years of experience as a Business Analyst supporting ServiceNow or similar enterprise platforms.
- Strong experience in requirements gathering, business process analysis, and workflow design.
- Knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or other platform applications.
- Experience creating user stories, functional specifications, and business process documentation.
- Familiarity with Agile and Scrum methodologies.
- Strong analytical, problem-solving, and communication skills.
- Experience supporting testing activities, including UAT and validation processes.
- Ability to work effectively with both technical and non-technical stakeholders.
- Experience with reporting, dashboards, and data analysis tools is preferred.
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