ServiceNow Technical Consultant

Hiring: ServiceNow Technical Consultant | Bangalore Location: The Hub, Electronic City, Bangalore Work Model: Work from Client Office – Onsite We are looking for an experienced ServiceNow Technical Consultant to design, develop, configure, integrate, and support enterprise ServiceNow solutions. Key Responsibilities Design, configure, and develop ServiceNow solutions across ITSM, ITOM, CMDB, Service Catalog, SPM, Project Management, and Workflow Automation. Build custom applications, integrations, and automation workflows using ServiceNow App Engine. Develop and maintain REST/SOAP APIs, integrations, and data imports with enterprise applications. Gather business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices. Manage platform upgrades, patches, enhancements, and releases with minimal business disruption. Maintain CMDB data quality, integrity, and governance. Optimize platform performance, perform root-cause analysis, and proactively resolve technical issues. Implement RBAC, ACLs, security rules, and governance frameworks. Ensure compliance with ITSM processes and organizational standards for Incident, Problem, and Change Management. Prepare and maintain technical documentation, including design specifications, test plans, configuration documents, and release notes. Support user training, rollout activities, and post-implementation validation. Collaborate with vendors, ServiceNow support teams, and implementation partners as required. Stay current with ServiceNow releases and emerging capabilities, recommending relevant platform enhancements and upgrades. Application Security Ensure all customizations and development follow ServiceNow secure coding practices and global application security standards. Monitor platform security and participate in vulnerability assessments, remediation, patching, and mitigation activities. Maintain repositories and documentation for configurations, integrations, custom development, and security controls. Ideal Candidate Strong hands-on experience in ServiceNow development, configuration, integrations, and administration. Good understanding of ServiceNow architecture, App Engine, ITSM/ITOM, CMDB, workflows, APIs, ACLs, and security. Strong analytical, troubleshooting, stakeholder management, and communication skills. Ability to work independently and collaborate effectively with business and technical teams.