Citi Services is a world-leading provider of cash management, trade services and custody products to Financial Institutions, Public Sector, Corporate and Commercial clients across more than 100 countries. Our global network is uniquely positioned to serve clients with local and cross-border needs through integrated reporting, digital solutions and deep institutional expertise
This is a rare opportunity to lead Citi's Services business across three high-growth GCC markets — Kuwait, Qatar and Oman. As a senior member of both the MEP Services subcluster leadership team and the Country Management teams for all three markets, you will shape and execute a cross-border strategy that drives market share growth, deepens client relationships, and reinforces Citi's position as the leading global transaction banking provider in the region
As Services Head, you will serve as the senior strategic leader and primary client engagement head for the Services business across Kuwait, Qatar and Oman — with direct influence over revenue outcomes, talent strategy, regulatory relationships, and the digital innovation agenda. This is a platform for leaders who aspire to broader MEA or global leadership roles within Citi
Key ResponsibilitiesResponsibilities are organized across six core leadership pillars:
1. Strategic LeadershipDefine and execute short- and long-term Services strategy aligned to MEA cluster and global objectives
Expand market and client wallet share; broaden the client solutions portfolio across all segments
Navigate a complex matrix environment, aligning stakeholders across competing priorities
Drive the digital transformation and innovation agenda in response to GCC market trends and fintech disruption
Develop strategic responses to macroeconomic shifts, crisis scenarios and evolving risk profiles
Ensure the overall business strategy is clearly articulated to all key stakeholders including CCOs, Banking, Services teams, Operations, Technology and second- and third-line partners
2. Business & Revenue GrowthDeliver on Revenue, EBIT, Expenses and all agreed financial KPIs across Kuwait, Qatar and Oman
Lead client acquisition, retention and wallet-share expansion strategy across all Services business lines
Oversee the end-to-end Services business, including sales, product, operations and technology teams
Work closely with the Services Operations Head to advance the business agenda
Identify, develop and prioritize technology business cases, obtaining cluster and global buy-in
Compete effectively against traditional global and local banks and non-bank transactional service providers through superior client propositions and innovative solutions
3. Client EngagementServe as the primary client engagement head for all Services business across the three markets
Generate active, senior-level client interactions and build strategic, long-term client relationships
Deploy optimal service solutions tailored to client needs across all segments and business lines
Provide leadership to the Services team in advancing advice, insights and solutions to the client base
Drive execution of client experience initiatives aligned to Citi's "Be the Best for our Clients" vision
Partner with Banking and Markets colleagues to deliver a balanced, country-wide client strategy
4. Risk & GovernanceMaintain full responsibility for credit, operational, conduct and compliance risk management across all three markets
Ensure regulatory and statutory compliance at all times; foster a strong control culture within the team
Actively participate in Internal Audit and External (Regulatory) audit processes, ensuring timely deliverables and representation of risk mitigants for optimum results
Engage in Legal Vehicle Governance processes and proactively elevate potential franchise-level issues
Develop deep Balance Sheet expertise; act as a strong partner in negotiating with Treasury and Markets, balancing Services priorities with franchise-wide considerations
Participate actively in Country governance forums, ensuring decision-making inclusion across all critical elements that impact the franchise
5. Stakeholder & External EngagementArticulate business strategy clearly to CCOs, Banking, Operations, Technology and all control partners
Build productive, trust-based working relationships with regulatory bodies, supervisors and policy makers across Kuwait, Qatar and Oman
Represent Citi externally at industry associations, forums, congresses, conferences and committees
Drive Regulatory Advocacy to achieve business objectives and support Citi's franchise positioning in the three markets
Maintain strong internal alignment across MEP subcluster leadership, global Services heads, and Country Management teams
6. People & CultureBuild and lead a high-performing, diverse and inclusive Services team across Kuwait, Qatar and Oman
Drive an effective talent strategy, ensuring appropriately skilled and experienced individuals are in critical roles
Develop the next generation of Services leadership within the organization
Promote an ethical, inclusive culture embedded in Citi's highest standards of conduct
Engage employees meaningfully in the broader business strategy and organizational direction
Foster a strong control environment and risk-aware culture at all levels of the team
What We're Looking For Essential Requirements15+ years of work experience in the financial services industry, including 10+ years at a senior managerial level
Deep transaction banking expertise — cash management, trade services and/or custody products
Proven success leading multi-country or cluster-level business strategy and delivering financial results (Revenue, EBIT, P&L)
Strong risk and governance track record — credit, operational, conduct and compliance risk management
Excellent financial acumen , including experience preparing business plans and financial cases
Strong Balance Sheet understanding and familiarity with risk and finance frameworks at a legal entity level
Experience managing dynamic, diverse and cross-functional teams across geographies
Demonstrated ability to align global strategy with local execution , balancing front, middle and back-office resources
Executive-level communication skills — written and verbal, for internal and external audiences including regulators, clients and senior management
Fluency in English (both written and verbal).
University degree (Bachelor's minimum required) Preferred & Advantageous Experience
Prior GCC or broader MEA market experience in a senior Services or transaction banking leadership role
Master's degree in Business, Finance or a related field
Arabic language proficiency (spoken and/or written)
Digital transformation and fintech engagement experience within a financial institution
Established regulatory relationships with GCC central banks, supervisors or government institutions
Legal Vehicle governance experience and familiarity with managing a banking legal entity
Track record of gaining Senior Management buy-in for and executing country-level growth strategies Why This Role? Development & Career Value
This position provides unparalleled exposure to one of the most strategically important banking clusters in the MEA region. As a C15/Director, you will be positioned at the intersection of regional strategy, global influence, and client impact.
What you will gain:Multi-market franchise leadership — Full accountability for the Services business across three GCC markets, as part of MEA's largest Citi franchise
Regulatory & governance expertise — Direct engagement with central banks, supervisors and policy makers in Kuwait, Qatar and Oman, building rare regulatory advocacy competencies
Innovation & digital agenda — Lead Citi's digital transformation and fintech response in one of the world's most progressive banking markets
Senior leadership network — Build relationships across Citi's MEP leadership, global Services heads, country CCOs, and senior external stakeholders at the highest levels
Integrative thinking development — Navigate complex, multi-dimensional challenges that develop capabilities suited to the most senior global financial leadership roles
Career acceleration — A C15/Director role spanning three markets positions you for accelerated progression toward broader MEA or global Services leadership within Citi
Location flexibility: This role may be based in Kuwait City or Doha. The final location will be agreed through mutual discussion with the appointed candidate, reflecting Citi's commitment to attracting the very best talent for this leadership position. The role requires regular travel across all three markets
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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