Job Role
The purpose of this role is for the more experienced team members to coach other co-workers, to support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list joint.
Job Responsibility
- Co-workers are ready and available to help customers
- To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
- Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers
- Spending my working time on the shop floor, supporting the co-workers and ensuring that customers leaves with a positive impression of IKEA store , to encourage repeated visits
- Passing the customer feedback to my Senior in order to improve our services
- Knowledge about competitors and local market
- Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available for our customer)
- Customer guidance is in place to ensure an easy customer flow
- Ensure the waiting time and queuing policy are maintained as per bench mark
People Management and Development
- Ensure that the co-worker are providing an excellent customer service and acknowledge the customers
- To keep a high communication level with the teams members and co-workers so they can perform their roles effectively
- One on one meeting on weekly basis with the co-workers to provide feedback
- Through own example, actively work to secure the IKEA Values
- Communicate with the co-worker and customers in a friendly and engaged manner
- Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully
- Ensures that the co-workers are trained in their job and are able to give the right information’s to our customers
Financial
- Find for more effective ways of working in order reduce costs
- Ensure that all department SOP are shared with the co-workers
- To ensure that all co-workers are aware of our targets sales, services and EBP’s
Required skills
- Continuous Improvement
- Personal Leadership
- Teamwork
- CommunicationCustomer Focussed
- Individual Accountability
What equips you for the role
3-5 years’ experience in Retail in a similar role
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