Shopping Experience Assistant | Retail | IKEA Dalma

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Shopping Experience Assistant | Retail | IKEA Dalma

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview Of The Role:
The Shopping Experience Assistant - Cashier plays a crucial role in providing excellent customer service and support at the Info desk. The Assistant ensures tasks are performed efficiently, including managing cash transactions, addressing customer needs, and facilitating smooth store operations. By ensuring policies are adhered to and handling service bookings, the Assistant supports the shopping journey and maximizes customer satisfaction.

What You Will Do:

• Follow the SOP pertaining to cash handling, receiving payment by cash, cheque, credit cards, vouchers, or automatic debits.
• Compute and record transactions ensuring 100% accuracy for all register transactions.
• Count and record the float before trading begins and upon close of trading ensuring accurate cash handling and safe custody of collected cash.
• Prepare daily/weekly/monthly reports of transactions at the returns & Exchange desk for reconciliation with accounts and analyzing sales trends.
• Greet and welcome customers on arrival at the store, ensuring shopping tools and catalogues are available, and provide bags/trollies as appropriate to facilitate the shopping journey.
• Ensure that company's customers are well attended to by responding to their needs and working efficiently to minimize queues.
• Handle routine customer complaints promptly and courteously to guarantee maximum customer satisfaction.
• Ensure that the Returns & Exchange desk policy is perceived as generous and quick.
• Brief the Duty Manager on complaints that require management assistance.
• Use information from the Returns & Exchange desk to detect and solve or report product faults, safety, or transportation problems.
• Greet and welcome customers on arrival at Smaland, explaining the admission policy in a friendly and professional manner.
• Ensure child's safety is a priority within Smaland by providing a safe environment.
• Make announcements and page parents if issues arise with children in the playroom area.
• Book IKEA services such as Home Delivery, Assembly, Measurement and follow up on out-of-stock articles in self-serve.
• Ensure all system procedures are adhered to as per policy and procedure.

Required Skills To Be Successful:

• Proactivity in managing tasks and addressing customer needs.
• Excellent communication and interpersonal skills to engage with customers effectively.
• Problem-solving skills to address issues and improve processes.
• Customer focus to ensure satisfaction and loyalty.

What Qualifies You For The Role:

• Minimum 2 years experience in a similar customer service role.
• Ability to solve problems and address routine customer complaints effectively.
• Excellent proficiency in English required, proficiency in Arabic preferred.
• Strong communication and interpersonal skills.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail.

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.

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